Front Desk Agent

Pyramid Global Hospitality is a prominent hospitality management company known for its extensive portfolio that spans over 200 hotels and resorts. Operating across the United States, the Caribbean, and Europe, the company employs more than 18,000 associates. Its business includes distinct brands such as Benchmark Resorts & Hotels, which features a curated collection of independent properties, Axiom Hospitality, which manages European hotel operations, and PYRAMIDWORKS, a service platform focused on workplace and facilities management. With corporate offices located strategically in Boston, The Woodlands Texas, and London, Pyramid Global Hospitality blends global reach with a hands-on approach, focusing intensely on operational excellence, exceptional service, and fostering long-term partnerships.

The Heldrich Hotel & Conference Center, a proud part of Pyramid's portfolio, is a distinguished hotel located in the bustling downtown area of New Brunswick, New Jersey. Offering 235 elegantly appointed guest rooms and 25,000 square feet of versatile meeting space across 25 meeting rooms, The Heldrich serves not only as a sophisticated destination for travelers but as a professional environment promoting career growth in hospitality. The hotel exemplifies Pyramid's 'People First' culture and commitment to associate development, offering a workplace where professionals can thrive while contributing to an engaging energy unique to New Brunswick.

This role pertains to the part-time position of Front Desk Agent, based at The Heldrich Hotel & Conference Center, with a competitive hourly wage of $21.00. This role is crucial as the first point of contact for guests, charged with delivering impeccable customer service and ensuring a welcoming, smooth guest experience during overnight shifts from 11 PM to 7 AM. Responsibilities include checking guests in with precision, maintaining accurate accounts, noting and fulfilling special requests, and acting as a knowledgeable resource for hotel services and local attractions. The agent is expected to embody a service-oriented demeanor that can handle guest needs proactively and resolve issues creatively to ensure guest satisfaction and loyalty.

Working overnight requires a dependable and personable professional who can engage warmly with guests, provide detailed information about amenities, and collaborate effectively with hotel staff across departments. The role demands excellent communication skills, computer literacy, and the stamina to remain active throughout the shift. The Heldrich offers team members the opportunity to advance their hospitality careers within a nurturing, inclusive environment supported by the broader Pyramid network and its resources, including a 401k retirement plan with company matching and employee recognition initiatives. As an equal opportunity employer, Pyramid encourages diverse candidates to apply and become part of their dynamic team dedicated to excellence in hospitality.