Front Desk Agent

TownePlace Suites by Marriott is a renowned extended stay hotel brand under the Marriott International portfolio, known for providing guests with a relaxed, homelike experience. Located at 455 E 22nd St, Lombard, Illinois, this hotel specializes in offering a casual and comfortable environment with the convenience of full kitchens in every suite, making it an ideal choice for guests on long trips who seek productivity and comfort. With a focus on delivering personal touches, a calm atmosphere, and small thoughtful gestures, TownePlace Suites creates an inviting space that feels like a second home. The brand emphasizes a collaborative and friendly work culture where team members work side by side, fostering a sense of belonging and mutual respect among associates. Being part of Marriott International’s global family, employees at TownePlace Suites benefit from the resources and reputation of one of the world’s leading hospitality companies.

The Guest Experience Specialist role at TownePlace Suites encompasses far more than traditional front desk responsibilities. It is centered around creating unique and memorable guest experiences by adopting a guest-first mindset. Specialists are empowered to actively engage with guests throughout the property, addressing their needs promptly and ensuring that each interaction contributes to a positive overall stay. This full-time, non-management position offers an hourly wage ranging from $16.00 to $16.50. Responsibilities include handling operational tasks, fulfilling guest requests, processing reports, delivering meals with quality service, and sharing local attractions and highlights to enhance the guest's visit. The role requires being on one's feet for extended periods and physically engaging in tasks such as lifting, carrying, pushing, and pulling objects up to 25 pounds as needed.

Success in this role hinges on maintaining a safe work environment, adhering strictly to company policies and procedures, safeguarding confidentiality and company assets, and upholding the brand's quality standards. Employees must also maintain a professional appearance, communication style, and uniform standards. The position is ideal for individuals seeking to develop their customer service skills and hospitality knowledge without prior experience or supervisory requirements. Marriott International is an equal opportunity employer which values diversity and inclusivity, supporting a workplace where all associates feel welcomed and celebrated. Benefits include health and wellness resources, career development opportunities, and paid time off, among others. Joining TownePlace Suites means becoming part of a respected global brand where one can belong, begin a meaningful career, and grow to their best potential.