Front Desk Agent

Westgate Blue Tree Resort is a premier hospitality establishment located in Lake Buena Vista, Florida, close to popular world-renowned theme parks and attractions. The resort offers a beautifully landscaped property designed to provide guests with an exceptional Central Florida vacation experience. As part of Westgate Resorts, a company recognized by U.S. News as one of the Best Companies to Work For, Westgate Blue Tree Resort puts a strong emphasis on career development and employee satisfaction. Employees benefit from a unique and rewarding work environment, with opportunities to grow their careers not only within the resort but also across a network of over 60 resorts under the Westgate Resorts umbrella.

The Front Desk Agent position at Westgate Blue Tree Resort is a vital role focused on delivering superior customer service and ensuring the seamless day-to-day operation of the front desk. Front Desk Agents act as the welcoming face of the resort, providing guests with memorable first impressions, personalized service, and efficient handling of all check-in, check-out, and guest service functions. This role demands a professional yet approachable demeanor, strong communication skills, and the ability to anticipate and resolve guest needs swiftly. The position offers a pay rate of $16.50 per hour, with the added benefit of DailyPay, allowing employees instant access to their earned income.

The Front Desk Agent is responsible for managing various financial transactions accurately, including processing payments and maintaining guest folios. This role also involves handling reservations, confirmations, and modifications, requiring attention to detail and proficiency with computer systems. Beyond transactional duties, the agent partners with multiple departments such as housekeeping and concierge to ensure guest satisfaction and promote resort amenities and upgrades. The role embraces Westgate’s core values of Passion, Integrity, and Work Ethic, making it essential for agents to demonstrate these qualities in every interaction with guests and colleagues. The position requires working weekends, holidays, including night shifts, and may involve overtime. Candidates must be eligible to work in the United States and pass a background check and drug test. Westgate Resorts is a Smoke and Tobacco-Free workplace, reflecting its commitment to a healthy and safe environment.

Working at Westgate Blue Tree Resort means joining a company committed to inclusivity, with equal employment opportunities regardless of race, gender, disability status, or other protected categories by law. The resort offers a comprehensive range of employee benefits including health coverage, paid time off, financial wellness programs, career advancement opportunities, and unique perks such as scholarships for dependents and loyalty discounts. By becoming a Front Desk Agent, you contribute to creating unforgettable vacation memories for guests while advancing your own career in a supportive and dynamic environment.