Job Overview

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Compensation

Hourly
Range $18.00 - $19.50
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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
401K Matching
competitive pay
sick leave
Vacation Time
Referral program

Job Description

Hampton Inn & Homewood Suites Chula Vista is a renowned hotel establishment dedicated to providing exceptional hospitality services. As part of the Hilton family, this hotel is deeply committed to creating memorable guest experiences marked by genuine kindness and connection. The hotel prides itself on fostering a warm and supportive work environment where every team member is valued and encouraged to grow both personally and professionally. With a strong emphasis on open communication and high standards, Hampton Inn & Homewood Suites Chula Vista ensures that each guest feels welcomed and well cared for during their stay. This company is known not only for its outstanding lodging and amenities but also for its inclusive culture that uplifts every individual working within its walls.

The role offered is for a Front Desk/Guest Service team member, a pivotal position within the hotel that serves as the first point of contact for guests. This position requires a professional, friendly, and efficient individual who can manage check-ins and check-outs, maintain accurate records, and provide prompt responses to guest requests. The ideal candidate will be deeply committed to following brand standards and safety protocols to ensure a seamless guest experience. This role offers competitive pay, opportunities for personal and career growth, and a supportive atmosphere where kindness and connection are at the core of the workplace culture. The Front Desk staff is expected to maintain a clean and safe environment while keeping operations running smoothly through excellent communication and multitasking skills. Working at Hampton Inn & Homewood Suites Chula Vista means joining a team where hospitality feels like home and where every member's contributions are appreciated and rewarded.

Job Requirements

  • High school diploma or equivalent
  • Previous hospitality or customer service experience preferred
  • Excellent communication skills
  • Ability to work flexible shifts
  • Basic computer proficiency
  • Ability to maintain accurate cash handling
  • Knowledge of safety and emergency procedures

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Good computer skills including knowledge of office software
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks efficiently
  • Attention to detail
  • Familiarity with front desk software systems preferred

Job Duties

  • Provide a clean and safe environment for guests
  • Check in guests in an efficient and friendly manner
  • Assure that guest is assigned type of room requested and the correct rate is charged and guest issues
  • Follow brand standards
  • Keep records of room availability and guest accounts
  • Operate front desk software
  • Maintain a balanced cash/billing drawer
  • Welcome guests and respond to requests in a prompt and professional manner
  • Know all safety and emergency procedures
  • Have knowledge of office software
  • Exhibit excellent communication skills
  • Work flexible shifts

Job Criteria

Experience

No experience required


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