Front Desk Agent

Marriott International is a global leader in the hospitality industry, known for its dedication to delivering exceptional guest experiences through a diverse portfolio of hotel brands. Among these is JW Marriott, a prestigious luxury brand that operates more than 100 exquisite hotels located in key cities and prime resort destinations worldwide. Marriott’s commitment to quality, innovation, and cultural diversity has made it a trusted name in hospitality, continuously setting standards for service excellence and guest satisfaction. The company fosters a welcoming workplace where employees feel valued, empowered, and encouraged to grow both personally and professionally. As part of its promise to guests and employees alike, Marriott promotes a culture of inclusivity, respect, and holistic well-being.

The role at hand is for a part-time Guest Experience Expert based at JW Marriott in Troy, Michigan. This position falls under the category of Rooms and Guest Services Operations and is non-management. With an hourly pay of $20.18, this role is designed for individuals who are passionate about creating unique and memorable experiences for hotel guests. The Guest Experience Expert is pivotal in ensuring smooth check-in and check-out processes, but the role extends far beyond administrative tasks. It is about taking initiative to offer a wide range of services that guide guests throughout their stay, whether that involves addressing requests, sharing knowledge about local events and attractions, or completing operational reports.

Employees in this position are empowered and expected to be proactive and agile, constantly moving around to meet guest needs and contribute to the overall guest experience. This means not only performing operational duties but also engaging in physical tasks such as lifting, carrying, pushing, and placing objects weighing less than 10 pounds to maintain an efficient and welcoming hotel environment. Maintaining high standards of quality, safety, confidentiality, and professionalism including personal appearance and communication is essential. The role requires a balance of operational efficiency and personal touch, ensuring every interaction contributes positively to the guest's experience.

Marriott International underscores the importance of equal employment opportunities and fosters a culture that values diversity and inclusion. Employees are encouraged to bring their authentic selves to work, strengthening the collective strength through varied perspectives and experiences. JW Marriott embodies the legacy of its founder, J. Willard Marriott, by prioritizing employee happiness as a pathway to outstanding guest service. The brand offers comprehensive training, development opportunities, and a supportive community, ensuring that team members can thrive and reach their full potential.

Joining JW Marriott means becoming a part of a luxury hospitality environment that values your contributions and supports your aspirations. You will work in an atmosphere that combines professionalism with camaraderie, where the care for employees translates directly into superior guest experiences. The Guest Experience Expert position offers a unique opportunity to play an active role in an internationally recognized hotel brand while developing skills that can advance your career in hospitality. The role is best suited for individuals with a high school diploma or equivalent, no prior related job experience is necessary, and no supervisory experience or certification is required. This inclusive approach enables those eager to start or continue their careers in the hospitality sector to do so in a dynamic and rewarding setting.