Front Desk Agent

Pyramid Global Hospitality is a renowned hospitality management company that operates a diverse portfolio of over 200 hotels and resorts across the United States, Caribbean, and Europe. With more than 18,000 associates, Pyramid stands as a leader in the hospitality industry, known for its commitment to operational excellence, exceptional service, and long-term partnerships. Its portfolio encompasses Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, its European hotel management company; and PYRAMIDWORKS, which delivers integrated workplace and facilities services. The company's corporate offices are located in Boston, The Woodlands, Texas, and London, allowing it to combine a global scale with a hands-on approach in managing properties. Pyramid places a strong emphasis on investing in its people, fostering an environment where associates are respected, supported, and empowered to grow their careers. The company nurtures talent by providing meaningful opportunities to collaborate with experienced leaders, engage in developmental assignments, and gain exposure to various brands, markets, and properties. Whether beginning a career in hospitality or bringing years of industry experience, candidates can expect to find avenues for learning, growth, and impactful contributions. Pyramid Global Hospitality and its properties are widely recognized for their culture, service excellence, and dedication to the communities they serve. The company has been honored as one of the best places to work by reputable publications such as USA Today, The Boston Globe, and The Houston Chronicle. It has also earned top travel accolades from respected sources including Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. These accolades underscore the company's commitment to both its associates and guests, making it a highly desirable employer in the hospitality sector.

Positioned within this prestigious organization is the Texas A&M Hotel and Conference Center located in College Station, Texas, a property that embodies the spirit of Aggieland combined with exceptional hospitality known as Howdy Hospitality. The hotel features 250 guest rooms, 23 flexible meeting rooms, and more than 35,000 square feet of meeting space, hosting a wide range of guests and events. This vibrant venue offers a unique opportunity for individuals passionate about delivering memorable experiences to guests and contributing to a collaborative, guest-focused team environment. The role on offer is that of a Front Office Agent, a vital position responsible for providing friendly and efficient registration, guest settlement, and comprehensive information services to guests, fellow employees, and visitors. Successful candidates will demonstrate a strong commitment to Pyramid’s fundamental values of positivity, respect, integrity, dedication, and excellence, collectively known as the Aggie Path of P.R.I.D.E. This part-time role, offering 16-29 hours per week depending on business needs, requires candidates to be flexible, including availability during Texas A&M football games, Ring Days, graduations, and other peak occupancy events. Compensation starts at $12.00 per hour with opportunities for increases to $13.00 after completing 1,000 hours worked, with pay distributed biweekly. Besides competitive wages, associates enjoy a comprehensive benefits package including a 401k plan with company match, access to wellness programs, training and development opportunities, pet insurance discounts, and extensive employee discounts across Pyramid’s nationwide and international portfolio. Full-time employees additionally benefit from medical, dental, and vision coverage, tuition reimbursement, and other supplemental benefits. The Front Office Agent plays a key role in creating a welcoming, positive guest experience by ensuring accuracy in guest check-in and check-out procedures, managing cash handling, promoting hotel programs, and adhering to hotel policies and emergency protocols. This key team member helps maintain operational efficiency by collaborating with other departments and communicating effectively with managers and supervisors. The ideal candidate is positive, patient, levelheaded, and able to work under pressure, with strong communication and computer skills. This is an excellent opportunity to join a dynamic hospitality company dedicated to career growth, workplace inclusivity, and service excellence, and to be part of a team that truly strives to "Be the Difference" for every guest and colleague.