Front Desk Agent

Pyramid Global Hospitality is a prominent hospitality management company renowned for its expansive portfolio consisting of more than 200 hotels and resorts spread across the United States, Caribbean, and Europe. With over 18,000 associates, the company operates through various segments including Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS, providing integrated workplace and facilities services. Pyramid’s corporate offices are strategically located in Boston, The Woodlands (Texas), and London, allowing the company to combine global operational scale with a personalized, hands-on approach centered on exceptional service, operational excellence, and fostering long-term partnerships.

The company culture embodies a dedication to its people, valuing respect, support, and empowerment as core principles to promote career growth for every associate. Pyramid provides team members direct collaboration opportunities with experienced leaders, exposing them to meaningful assignments and a diverse portfolio of properties, brands, and markets. Whether you are starting your career or bringing years of expertise, Pyramid offers ample opportunities to learn, develop skills, and make a tangible impact in hospitality.

Among Pyramid's affiliations is Wayfinder Waikiki, a distinguished property situated in the vibrant heart of Waikiki, Honolulu, Hawaii. Wayfinder Waikiki is more than just a workplace; it represents a community where associates are encouraged to thrive both personally and professionally. This property prides itself on being a close-knit team dedicated to supporting each member's success. Employees at Wayfinder Waikiki are positioned in one of the most breathtaking and culturally rich locations on Earth, blending the inspiring natural beauty of Hawaii with a dynamic work environment.

The role of a Front Desk Agent at Wayfinder Waikiki is pivotal in delivering an outstanding guest experience. This part-time position offers an hourly wage of $27.50, providing a competitive compensation package. The Front Desk Agent serves as the welcoming face of the hotel, responsible for greeting guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries. This individual is expected to have a thorough knowledge of hotel reservation systems, front desk procedures, and be adept at resolving guest complaints quickly and professionally.

Beyond administrative duties, the Front Desk Agent acts as a vital information resource, imparting knowledge about hotel amenities and the local community. This role offers an excellent opportunity to engage with guests from around the globe and create meaningful, memorable experiences. The position demands flexibility as it includes working varied shifts that may span weekends, nights, and holidays.

Wayfinder Waikiki seeks candidates who are customer service-oriented, have strong communication skills, and ideally have experience with OPERA hotel reservation software. A high school diploma or equivalent is required for this role. The company values diversity and inclusion, committing to equal opportunity employment and fostering an inclusive workplace culture. Pyramid Global Hospitality also emphasizes that actual compensation might vary depending on a candidate's unique qualifications including skill set, experience, certifications, and location-based cost of labor considerations.