Front Desk Agent

Aqua Aston Hospitality (AAH) is a respected hospitality company dedicated to creating unforgettable vacation experiences for travelers from around the globe. Known for its supportive and friendly work environment, AAH emphasizes teamwork and delivering outstanding guest service. The company operates in the vacation and hospitality sector, offering accommodations and memorable events that highlight the beauty and leisure of their resort locations. Employees at Aqua Aston Hospitality enjoy a culture that encourages empowerment, growth, and being their best selves while providing excellent service. Aqua Aston is part of the larger Marriott Vacations Worldwide group, known for its commitment to diversity, inclusion, and high operational standards. The company offers casual employment status for this position, with work hours ranging from zero to nineteen hours per week and an hourly wage of $26.22.

The role of a Guest Services Agent at Aqua Aston Hospitality involves being the frontline representative for Owners and guests checking into their villas. This position is instrumental in ensuring guests have an engaging and comfortable vacation by familiarizing them with property amenities, services, hours of operation, and local attractions. The Guest Services Agent actively listens to and responds to guest questions, concerns, and requests, taking initiative to liaise with other departments to resolve issues promptly and satisfactorily. Duties include checking guests in, explaining room features, answering calls, and sometimes assisting with bellman or runner responsibilities, contributing to overall guest satisfaction. The agent also plays a significant role in upholding company standards such as professional interaction, teamwork, and safety compliance. Aqua Aston Hospitality provides employee benefits such as travel discounts, credit union membership, professional counseling, opportunities for growth, and site-specific perks like subsidized parking, complimentary uniform dry cleaning, employee breakroom amenities, and celebratory luncheons. This is a fantastic opportunity for individuals seeking a part-time role in hospitality, who are enthusiastic about delivering exceptional guest experiences and contributing positively to a vibrant team environment.