Front Desk Agent

Pyramid Global Hospitality is a renowned hospitality management company with a diverse portfolio of more than 200 hotels and resorts and a workforce of over 18,000 associates across the United States, Caribbean, and Europe. The company is recognized for its excellent service and operational excellence and combines global scale with a personalized, hands-on approach to hotel management. Pyramid Global Hospitality includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, its European hotel management entity; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices located in Boston, The Woodlands (Texas), and London, Pyramid emphasizes a people-first culture, supporting and empowering associates to grow their careers in the hospitality industry.

Employees at Pyramid are provided numerous opportunities for growth through hands-on work with experienced leaders, meaningful stretch assignments, and exposure to a wide range of properties, brands, and market segments. The company takes pride in its commitment to associates, guests, owners, and the communities it serves, as reflected by recognitions from respected publications such as USA Today, The Boston Globe, and The Houston Chronicle, as well as prestigious travel awards from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. This strong culture of service excellence is central to the Pyramid experience.

Located in Tampa, Florida, the Westin Tampa Bay, part of the Pyramid portfolio, is a AAA Four Diamond hotel boasting a stunning waterfront location with panoramic bay views and upscale amenities. The property is conveniently situated just three miles from Tampa International Airport, providing easy access to popular attractions and the bustling Westshore business district. The Westin Tampa Bay exemplifies luxurious guest experiences and is dedicated to maintaining the highest standards in hospitality.

The role offered is a full-time Front Desk Agent position at the Westin Tampa Bay, with a competitive salary ranging from $17 to $18 per hour. This role is vital as it represents the first point of contact for guests and significantly shapes their overall impression and satisfaction. The Front Desk Agent will be engaging, friendly, and willing to go above and beyond to ensure guests feel welcomed and valued during their stay.

Primary responsibilities include greeting and checking in guests, managing registration processes, handling guest requests, and providing detailed knowledge about the hotel amenities and local attractions. The Front Desk Agent also plays a key role in resolving guest concerns and ensuring a memorable stay through outstanding service and recovery efforts when necessary. Collaboration with other hotel departments is essential to maintaining smooth operations and superior guest services. The ideal candidate will possess excellent communication skills, computer proficiency, and an ability to thrive in a fast-paced environment. An outgoing personality, strong desire to create positive guest experiences, flexibility to work various shifts including weekends and holidays, and physical stamina to stand for extended periods are critical attributes for success in this role.

At Pyramid Global Hospitality, work-life effectiveness is a core value, and the company provides numerous benefits to support this, including comprehensive medical and dental insurance options, 401K matching, paid time off, employee assistance programs, family-oriented events, and exclusive partner discounts. This role offers a meaningful opportunity to develop a rewarding career in hospitality with a globally recognized management company committed to associate growth, inclusivity, and community engagement. If you enjoy connecting with guests from all over the world and are passionate about hospitality, this position at the Westin Tampa Bay provides an excellent platform to hone your skills and contribute to exceptional guest experiences.