Front Desk Agent

Aloft Leawood - Overland Park is part of MCR, the third-largest hotel owner-operator in the United States, which manages a $5.0 billion portfolio encompassing 148 premium-branded hotels across 37 states and 106 cities. MCR, established in 2006 and with offices in New York City, Dallas, Chicago, and Richmond, Virginia, operates hotels under numerous top hotel brands, including Marriott and Hilton, and employs more than 7,000 team members nationwide. Renowned for its innovation and excellence in hotel development, MCR has received numerous accolades such as being named one of Fast Company's 10 Most Innovative Travel Companies of 2020, as well as multiple prestigious awards from Marriott and Hilton.

The Front Desk Agent at Aloft Leawood - Overland Park plays a pivotal role in delivering an exceptional guest experience by ensuring a friendly, efficient, and hospitable arrival and departure process. The essential goal of this position is to greet guests with warmth and professionalism, handle all guest requests promptly, and maintain an inviting hotel environment by upholding MCR’s core standards of cleanliness, friendliness, teamwork, and product quality. This role requires attention to detail in managing guest services, maintaining operational checklists, and supporting seamless shift handovers with accurate reporting.

The Front Desk Agent is entrusted with responsibilities that include monitoring guest satisfaction, resolving guest concerns with hospitality and urgency, and ensuring familiarity with hotel amenities and services. The role involves managing the check-in and check-out processes efficiently, keeping pace with room rate schedules and promotions, and overseeing incoming mail as part of daily shift duties. Collaboration and effective communication within the team are emphasized to foster an environment of cooperation and positive workplace culture.

Physical demands of this role include standing for extended periods, performing data entry, maneuvering light equipment and supplies, and maintaining vigilance in cleanliness and guest observation to ensure safety and order within the hotel. The Front Desk Agent must be able to operate under pressure during busy periods while delivering exceptional service and maintaining the company's high standards.

MCR values employees who demonstrate a can-do attitude, effective communication skills, a commitment to guest service, and the ability to work varied schedules including evenings, nights, weekends, and holidays. The company offers comprehensive benefits such as hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and health, dental, and vision insurance for full-time employees after 30 days of employment. This position reports directly to immediate supervisors and functions within an at-will employment framework.