Front Desk Agent

Emeline is a distinctive hospitality establishment that combines innovative dining experiences, cozy gathering places, curated retail options, classic event space, and gracious guest rooms. This unique venue is marked by layers of experience, thoughtful surprises, and an unmistakable sense of place, making it an ideal destination for travelers and locals alike seeking not just a stay but a memorable and immersive environment. As part of the Makeready collection, Emeline adheres to a strong set of guiding principles that foster success, inclusivity, and authentic connection among team members and guests. The company is committed to creating an atmosphere where everyone can bring their true independent self to work, emphasizing diversity, equal opportunity, and an environment free of discrimination based on race, color, disability, gender, sexual orientation, religion, national origin, age, veteran status, or any other protected status. This welcoming culture enhances the guest experience by ensuring that all staff are motivated and fulfilled in their roles.

The position offered is that of a Front Desk Associate, a role that is central to the guest experience at Emeline. This individual must have a natural ability to brighten a room and create a warm and welcoming atmosphere, using innate compassion to connect on a deeper level with each guest. The primary responsibility is to welcome guests upon arrival and invite them to create their own unique experience by exploring the facility and local scene. This role includes managing check-in and check-out procedures, providing detailed information about available rooms, rates, amenities, and payment options, as well as addressing guest requests in a timely and professional manner. This job requires an approachable and personable personality, patience, attention to detail, a sense of urgency, and the physical ability to stand for extended periods. This role is more than administrative; it’s about curating personalized experiences for each guest to ensure their stay is comfortable and memorable.

As an employee in this position, the individual will benefit from Makeready’s comprehensive benefits package which includes accommodating paid time off and exchange options, medical, dental, and vision insurance, maternity and paternity leave, pet insurance, company-matched dependent care and 401k plans, a student loan repayment program, and a variety of other ancillary benefits. The health, happiness, and well-being of the team are clearly prioritized, demonstrating a commitment to supportive employment practices that enhance job satisfaction and retention.

In conclusion, joining Emeline means becoming part of a company that values individuality, compassionate service, and authentic guest engagement within a diverse and inclusive work environment. This role is perfect for those who thrive in social settings, enjoy creating meaningful connections, and take pride in delivering exceptional hospitality through thoughtful and personalized guest interactions.