Front Desk Agent

Sonesta International Hotels is the 8th largest hotel company in the United States and continues to expand rapidly. As a prominent player in the hospitality industry, Sonesta offers a diverse portfolio that blends full-service and focused hotels located in major cities. The company owns, manages, and franchises over 1000 properties across eight countries, providing guests with a wide range of exceptional lodging options. Sonesta stands out for its commitment to the human side of hospitality by delivering service marked by passion, loyalty, and meaningful guest experiences. The company motto, "Together We Thrive," embodies its mission to bring quality, value, and outstanding hospitality to every guest and every stay.

The role of Guest Services Agent (GSA) at Sonesta International Hotels is an essential position within the operations team, providing critical support at the front desk. As the first point of contact and representative of the Sonesta brand, the GSA plays a vital role in creating a welcoming and efficient experience for all guests entering the hotel. This full-time position focuses on delivering exceptional service by adhering to Sonesta's G.U.E.S.T. standards, which emphasize guest satisfaction and operational excellence. GSAs manage check-in and check-out procedures, handle reservations, and coordinate with other departments to ensure seamless service. Additionally, the position requires handling cash and credit card transactions securely and accurately, maintaining guest privacy, and responding promptly and courteously to requests and inquiries.

Given the scope of responsibilities, the GSA must demonstrate excellent communication skills, organizational abilities, and attention to detail. Candidates who are proficient in Microsoft Office and Opera systems and have experience in the hospitality industry or customer service will thrive in this environment. Certifications such as ServSafe and TIPS will be required, ensuring compliance with all federal, state, and local laws related to health, safety, and alcohol services. The role demands physical stamina due to frequent standing, bending, and lifting activities.

Sonesta International Hotels offers a competitive compensation package paired with an excellent benefits program designed to support the financial security and well-being of its employees. These benefits include health insurance options such as medical, dental, and vision coverage; a health savings account with company match; a 401(k) retirement savings plan with company match; paid vacation and sick days; and company-paid life and disability insurance. Additional perks include employee discounts across Sonesta hotels, educational assistance, paid parental leave, and various employee perks designed to enhance work-life balance. This is an equal opportunity position welcoming qualified applicants from diverse backgrounds to join an inclusive and dynamic team committed to hospitality excellence.