Front Desk Agent

Marriott International is a globally renowned hospitality company committed to delivering exceptional experiences to its guests. With a diverse portfolio of brands, Marriott has established itself as a leader in the hotel industry, known for its dedication to quality, service excellence, and innovative guest offerings. The company's mission is to create memorable and unique experiences that cater to the needs of business travelers and leisure guests alike. Marriott values diversity and inclusion, fostering a work environment that celebrates unique backgrounds and talents, ensuring equal opportunity for all associates.

The Courtyard by Marriott, a distinguished brand within the Marriott portfolio, is designed specifically for business travelers seeking comfort, convenience, and efficiency. Located at 275 Tremont St, Boston, Massachusetts, this Courtyard hotel aims to provide a seamless and welcoming environment that empowers guests to be productive and relaxed during their stay. As part of the Courtyard team, employees are encouraged to bring their passion for service, desire to learn, and commitment to enhancing each guest's experience.

The role of Guest Experience Specialist at Courtyard is a full-time, non-management position focused on delivering an outstanding guest experience that extends beyond traditional front desk duties. With an hourly wage range of $30.67 to $32.45, this role is pivotal in ensuring guests feel welcomed and supported throughout their visit. Guest Experience Specialists are empowered to take initiative, moving freely within the hotel to address operational needs, guest requests, and quality service delivery in various key areas.

This position requires a hands-on approach, including standing, sitting, or walking for extended periods, and handling tasks that involve moving objects weighing up to 25 pounds. Key responsibilities include managing check-in and check-out processes with a guest-first mindset, assisting guests with inquiries about local attractions, and ensuring safety and quality standards are maintained at all times. The ideal candidate will uphold company policies, maintain confidentiality, protect assets, and present a professional appearance and communication style.

Although no prior experience or certifications are required, the Guest Experience Specialist role at Courtyard offers a valuable opportunity for individuals looking to start or grow their career in hospitality. The position is perfect for those who enjoy a dynamic environment, working within a supportive and ambitious team, and engaging directly with guests to create positive and lasting impressions. Marriott International supports its associates through inclusive policies and a work culture that emphasizes growth, respect, and community. Joining Courtyard means becoming part of a global network where you can thrive, contribute, and develop professionally while having fun and making meaningful connections.