Front Desk Agent

San Francisco, CA, USA|Remote, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.25 - $22.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

Radiate Hospitality is a distinguished hotel management company dedicated to providing exceptional guest experiences through personalized service and operational excellence. With a strong commitment to hospitality and a professional yet welcoming atmosphere, Radiate Hospitality stands out in the hotel industry by fostering environments where both guests and employees feel valued and respected. The company operates hotels that emphasize quality, comfort, and authentic connection, ensuring every moment of a guest's stay is special. Radiate Hospitality prides itself on being an Equal Opportunity Employer, welcoming applicants from diverse backgrounds, identities, and abilities, and fostering a culture of inclusion and growth.

We are currently seeking a passionate and dedicated Front Desk Agent to join our dynamic hospitality team. The Front Desk Agent plays a vital role in shaping the first and last impression guests have of our hotel, serving as an ambassador who embodies the values of Radiate Hospitality. This role requires a friendly, professional, and detail-oriented individual who excels in delivering outstanding customer service from the moment guests arrive until their departure. The Front Desk Agent will manage front desk operations including check-ins and check-outs, provide concierge assistance, and offer guests valuable recommendations about hotel amenities, local attractions, dining options, and tours.

The ideal candidate will have a genuine passion for hospitality and a keen ability to create memorable experiences by building authentic connections with guests and anticipating their needs. Accuracy and efficiency are crucial as the role involves handling payments, room assignments, posting guest charges, and maintaining guest records through hotel property management software. The Front Desk Agent will also collaborate closely with housekeeping, maintenance, food and beverage, and other departments to ensure seamless guest services.

Additional responsibilities include responding promptly and professionally to guest concerns and service issues, employing sound judgment to resolve problems effectively while focusing on customer satisfaction. Safety and security awareness for guests, staff, and property are also critical, and the Front Desk Agent is expected to report any unsafe conditions or issues immediately. This position requires flexibility, with a schedule that may include evenings, weekends, and holidays to meet the operational demands of the hotel.

Joining Radiate Hospitality as a Front Desk Agent means becoming part of a team that values teamwork, professionalism, and a positive attitude. This opportunity is perfect for individuals who thrive in fast-paced environments and are eager to contribute to a welcoming and memorable guest experience. If you are motivated by service excellence and want to grow your career in the hospitality industry, we encourage you to apply.

Job Requirements

Previous front desk, reservations, hospitality, or customer service experience preferred
Excellent guest service and interpersonal communication skills
Strong problem-solving and conflict-resolution abilities
Ability to multitask and remain organized in a fast-paced environment
Basic computer proficiency and ability to learn hotel systems
Flexible schedule including evenings, weekends, and holidays as needed
Positive attitude, professional appearance, and strong team-player mentality

Job Qualifications

Previous front desk, reservations, hospitality, or customer service experience preferred
Excellent guest service and interpersonal communication skills
Strong problem-solving and conflict-resolution abilities
Ability to multitask and remain organized in a fast-paced environment
Basic computer proficiency and ability to learn hotel systems
Flexible schedule, including evenings, weekends, and holidays as needed
Positive attitude, professional appearance, and strong team-player mentality

Job Duties

Providing exceptional guest service through front desk, bell, and concierge functions, including guest check-in and check-out, luggage assistance, restaurant and tour recommendations, and local area information
Creating memorable guest experiences by building authentic connections and anticipating guest needs
Accurately processing guest arrivals, departures, room assignments, payments, and guest requests using hotel property management and cashiering systems
Posting guest charges and payments to guest, banquet, master, and house accounts, ensuring all transactions are accurate and properly documented
Demonstrating established service standards when greeting guests, checking them in and out, coordinating transportation requests, and assisting with hotel and local area information
Promoting hotel amenities, services, and special offerings while encouraging future stays
Maintaining a thorough knowledge of room types, rates, hotel facilities, services, and daily hotel activities
Coordinating with housekeeping, maintenance, food and beverage, and other departments to ensure guest needs are met promptly and efficiently
Responding to guest concerns and service issues professionally, resolving problems with sound judgment and a guest-focused approach
Ensuring guest records are complete, accurate, and maintained in accordance with hotel procedures
Remaining alert to the safety and security of guests, team members, and hotel property, reporting unsafe conditions or concerns to management immediately
Performing additional duties as assigned to support hotel operations and guest satisfaction