Front Desk Agent

Delta by Marriott Thornton is a well-established hotel located in Northglenn, Colorado, operated independently by Colorado Hospitality Services, Inc. Although affiliated with the globally recognized Marriott brand, this hotel operates as its own entity with full autonomy over its employment policies and management as a franchisee. This setup allows the hotel to maintain the high standards of Marriott service while tailoring its operations and employee relations to the local community it serves. As part of a large hotel chain known for exceptional guest services, Delta by Marriott Thornton provides comfortable accommodations, modern amenities, and a welcoming environment for travelers visiting the area for business or leisure. The hotel places strong emphasis on delivering top-notch customer service and creating memorable stays, making it a reputable employer in the hospitality industry in the region.

The role currently open is for a Front Desk Agent on the AM shift. This full-time, non-management position is the first point of contact for guests as they arrive, ensuring their check-in and check-out processes are seamless and efficient. The Front Desk Agent is responsible for greeting guests warmly, handling reservations, answering phones, and addressing any requests or concerns with professionalism and kindness. They play a crucial role in representing the hotel’s commitment to quality service and maintaining the positive reputation associated with the Marriott brand. This position requires a friendly and reliable individual capable of multitasking in a busy environment, maintaining accuracy in processing payments, and effectively communicating with other departments such as housekeeping and maintenance to support overall hotel operations. The AM Front Desk Agent will also be tasked with balancing shift paperwork and helping ensure the lobby and front desk areas are clean, organized, and prepared for the day’s influx of arrivals.

Candidates interested in this position should be comfortable standing for extended periods, have strong communication skills, and exhibit a calm and professional demeanor when handling guest concerns. Prior experience in hospitality or customer service is preferred, but not mandatory, as the hotel offers training to the right candidate. Experience with Marriott or LightSpeed systems is considered an advantage, along with a willingness to cross-train in the hotel’s Lobby Starbucks, enhancing the scope of responsibilities and opportunities for interaction with guests.

This role offers an hourly wage ranging from $19.00 to $21.00 and includes numerous benefits for full-time employees such as medical, dental, and vision insurance, paid time off, a 401(k) plan with company match, employee discounts, and performance bonuses. Bonus structures may include rewards for guest name mentions, a percentage of walk-in sales, and sell-out night bonuses, providing incentives for exceptional performance. Availability for weekend and holiday shifts is required, emphasizing the importance of flexibility in scheduling. Overall, the Front Desk Agent position at Delta by Marriott Thornton offers a rewarding career opportunity in a dynamic hospitality environment dedicated to excellence in guest experiences.