Front Desk Agent

Marriott International is a globally recognized leader in the hospitality industry, known for its diverse portfolio of hotels and resorts that cater to both business and leisure travelers worldwide. Among its many distinguished brands, JW Marriott stands out as part of Marriott's luxury portfolio, with more than 100 beautiful properties located in gateway cities and distinctive resort locations around the globe. JW Marriott is committed to offering a unique and enriching work environment where associates can thrive professionally while enjoying camaraderie, diversity, and a supportive culture focused on holistic well-being. The company emphasizes creativity, innovation, and genuine hospitality inspired by its founder, J. Willard Marriott, which fosters a sense of purpose and belonging among associates.

Located at 614 Canal St, New Orleans, Louisiana, the JW Marriott property offers an exceptional guest experience and career opportunities within a vibrant city known for its rich culture and historic charm. This full-time, non-management position falls under the Rooms & Guest Services Operations category, reflecting the hotel's commitment to delivering top-tier service at every guest touchpoint while maintaining company standards and protocols.

The role of Guest Experience Expert is crafted to move beyond routine check-ins and check-outs, aiming instead to create lasting and memorable experiences for each guest. This position empowers associates to proactively address a range of guest needs, providing seamless service throughout their stay. Duties include handling operational tasks, resolving guest requests, generating reports, and sharing insight about local attractions and highlights, all of which contribute to an immersive guest journey. The Guest Experience Expert is entrusted with the autonomy to navigate their work environment effectively, making critical decisions that uphold the brand’s quality and reputation.

Success in this role hinges on maintaining a safe workplace, strictly adhering to company policies and procedures, upholding confidentiality, protecting assets, and ensuring a professional appearance and demeanor at all times. The position requires physical activity, including standing, sitting, walking for extended periods, and lifting or moving objects weighing up to 10 pounds without assistance. This hands-on approach to work is integral in delivering the 'JW Treatment'—exceptional service that starts with how the company cares for its associates.

While no prior experience or supervisory background is required, a high school diploma or G.E.D. equivalent is preferred, reflecting the company’s commitment to accessible opportunities without compromising on service excellence. Marriott International is an equal opportunity employer dedicated to fostering a diverse and inclusive work environment where every associate’s unique background is valued and celebrated. Commitment to non-discrimination and equal access to opportunities ensures that all employees can contribute meaningfully and grow within the organization.

Choosing to join JW Marriott means becoming part of a global team that values innovation, purpose, and personal development. Associates enjoy access to training and development programs, recognition initiatives, and a culture designed to nurture individual talents within a luxury hospitality setting. By joining Marriott Hotels, you embark on a career path that combines the rich legacy of a worldwide hospitality leader with the dynamic opportunities presented by a premier luxury brand. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.