Job Overview
Compensation
Hourly
Exact $26.22
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Travel Discounts
Tuition Reimbursement
Professional counseling
Paid Time Off
Employee parking
Uniform cleaning
Celebratory luncheons
Restaurant Discounts
theme park discounts
community service opportunities
Job Description
Aqua Aston Hospitality (AAH) is a renowned hospitality company dedicated to creating unforgettable vacation experiences for travelers from around the globe. Known for its supportive and friendly work atmosphere, AAH operates a range of beautiful vacation properties where guests can enjoy relaxing stays and engaging activities. As a part of the hospitality industry, Aqua Aston Hospitality focuses on providing premium resort services and accommodations that ensure guests feel welcomed, comfortable, and fully catered to during their holiday. The company prides itself on fostering a workplace where employees feel empowered to deliver exceptional service and build meaningful connections with guests and colleagues alike.
Joining Aqua Aston Hospitality as a Guest Services Agent offers you the chance to be at the heart of creating memorable vacation moments. This role is vibrant and customer-focused, centered on assisting owners and guests throughout their stay. As a frontline team member, you will be the welcoming face of the resort, helping guests check in, introducing them to property amenities, local attractions, and available services, and addressing any questions or concerns promptly. Your ability to listen actively and respond with genuine care will be pivotal in ensuring guests leave with positive memories. The position is hourly paid, with a competitive wage of $26.22, making it an attractive opportunity for individuals passionate about hospitality and guest experience.
In this role, you will work various shifts, including weekends and holidays, which provides flexibility while contributing to a dynamic guest service environment. You will be engaged in multiple duties such as night auditing, handling guest queries, assisting with bellman and runner responsibilities, and following up to ensure guest satisfaction. Aqua Aston Hospitality emphasizes high company standards and a culture of professionalism, teamwork, and safety. Your day-to-day functions will include welcoming guests warmly, facilitating smooth check-ins and check-outs, explaining room features, and maintaining communication with other departments to resolve any issues efficiently.
AAH also offers a broad range of benefits designed to support employee well-being and growth. These include medical, dental, and vision insurance, 401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, and family support services. Additionally, employees can enjoy site-specific perks such as subsidized employee parking, breakroom amenities, complimentary uniform dry cleaning, celebratory luncheons, discounts at local restaurants, discounted theme park tickets and rental cars, and community service activities. This holistic benefits package reflects the company’s commitment to a life fulfilled for its workforce.
Overall, a career as a Guest Services Agent at Aqua Aston Hospitality is ideal for individuals who enjoy working in a lively, guest-oriented environment where they can make an impactful difference every day. With a strong emphasis on growth and professional development opportunities, this role serves as a great stepping stone within the hospitality industry. It is perfect for those who are enthusiastic about creating outstanding vacation experiences and embodying the values of integrity, teamwork, and exceptional service that AAH represents.
Joining Aqua Aston Hospitality as a Guest Services Agent offers you the chance to be at the heart of creating memorable vacation moments. This role is vibrant and customer-focused, centered on assisting owners and guests throughout their stay. As a frontline team member, you will be the welcoming face of the resort, helping guests check in, introducing them to property amenities, local attractions, and available services, and addressing any questions or concerns promptly. Your ability to listen actively and respond with genuine care will be pivotal in ensuring guests leave with positive memories. The position is hourly paid, with a competitive wage of $26.22, making it an attractive opportunity for individuals passionate about hospitality and guest experience.
In this role, you will work various shifts, including weekends and holidays, which provides flexibility while contributing to a dynamic guest service environment. You will be engaged in multiple duties such as night auditing, handling guest queries, assisting with bellman and runner responsibilities, and following up to ensure guest satisfaction. Aqua Aston Hospitality emphasizes high company standards and a culture of professionalism, teamwork, and safety. Your day-to-day functions will include welcoming guests warmly, facilitating smooth check-ins and check-outs, explaining room features, and maintaining communication with other departments to resolve any issues efficiently.
AAH also offers a broad range of benefits designed to support employee well-being and growth. These include medical, dental, and vision insurance, 401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, and family support services. Additionally, employees can enjoy site-specific perks such as subsidized employee parking, breakroom amenities, complimentary uniform dry cleaning, celebratory luncheons, discounts at local restaurants, discounted theme park tickets and rental cars, and community service activities. This holistic benefits package reflects the company’s commitment to a life fulfilled for its workforce.
Overall, a career as a Guest Services Agent at Aqua Aston Hospitality is ideal for individuals who enjoy working in a lively, guest-oriented environment where they can make an impactful difference every day. With a strong emphasis on growth and professional development opportunities, this role serves as a great stepping stone within the hospitality industry. It is perfect for those who are enthusiastic about creating outstanding vacation experiences and embodying the values of integrity, teamwork, and exceptional service that AAH represents.
Job Requirements
- Available to work various shifts, holidays, and weekend days
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping
- Stand, sit, or walk for an extended period of time
- Lift, carry, push, pull items that weigh up to 25lbs without assistance
- Position may require background and drug screening contingent on company policy
- Comply with company policies and safety procedures
- Provide excellent guest service consistently
Job Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Previous experience in customer service or hospitality is preferred
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work various shifts including weekends and holidays
- Proficiency with property management systems or similar software is a plus
Job Duties
- Check owners/guests into their villas and review property amenities, services, hours of operations, and local areas of interest and activities
- Actively listen and respond positively to guests' questions, concerns, and requests and contact other departments to help resolve guest issues
- Identify and explain room features to guests such as the use of room key, ice, and vending areas
- Follow up with owners/guests to ensure their requests or problems have been met to their satisfaction
- Answer telephone calls and route calls to the proper department as applicable
- Assist with bellman and runner duties depending on facility or location
- Welcome and greet guests, anticipate and address their needs
Job Criteria
Experience
No experience required
Job Location
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