Job Overview
Benefits
Affordable Health Insurance
Dental Insurance
On-site Medical Center
competitive compensation
Holiday pay
Birthday pay
Paid vacation
Personal Days
Tuition Reimbursement
higher education scholarships
401(k) retirement savings plan
childcare financial assistance
Hospitality discounts
Dining Discounts
access to Family Outreach Center
Career growth opportunities
Job Description
Rosen Hotels & Resorts is a well-established hospitality company based in Orlando, Florida, known for its commitment to providing excellent customer service and a supportive work environment. With over 3,000 associates, Rosen prides itself on fostering a diverse and friendly workplace where individual ideas and teamwork thrive. The company operates a range of properties, including hotels and aquatic and fitness centers, offering guests a premium experience with high standards of professionalism and care. Rosen Hotels & Resorts is recognized as one of Florida's most respected hospitality employers, cultivating a culture of ingenuity, respect, and ongoing opportunity for career development.
The Rosen Aquatic and Fitness Center Front Desk Agent role is integral to the seamless operation of the facility and the overall guest experience. This position is primarily responsible for greeting visitors and registering guests in a professional, welcoming manner while delivering exceptional customer service. The Front Desk Agent manages guest accounts efficiently during the check-in process, ensuring accuracy in billing and maintaining detailed records of transactions. The individual in this role must be detail-oriented, possess superior conflict-management skills, and be prepared to make sound decisions that enhance guests' satisfaction.
In addition to operational duties, the Front Desk Agent serves as the primary point of contact for inquiries and concerns, resolving issues promptly and courteously. This requires strong interpersonal and communication skills alongside the ability to multitask effectively in a fast-paced environment. Employees in this role are expected to comply with the company’s drug-free and tobacco/nicotine-free policies, reflecting Rosen’s commitment to a healthy workforce. This role is suited for candidates who thrive in dynamic settings and enjoy providing high-quality service to enhance the wellness and recreational experiences of all guests. Employment with Rosen Hotels & Resorts also includes a comprehensive benefits package designed to support associates’ health, education, and professional growth.
The Rosen Aquatic and Fitness Center Front Desk Agent role is integral to the seamless operation of the facility and the overall guest experience. This position is primarily responsible for greeting visitors and registering guests in a professional, welcoming manner while delivering exceptional customer service. The Front Desk Agent manages guest accounts efficiently during the check-in process, ensuring accuracy in billing and maintaining detailed records of transactions. The individual in this role must be detail-oriented, possess superior conflict-management skills, and be prepared to make sound decisions that enhance guests' satisfaction.
In addition to operational duties, the Front Desk Agent serves as the primary point of contact for inquiries and concerns, resolving issues promptly and courteously. This requires strong interpersonal and communication skills alongside the ability to multitask effectively in a fast-paced environment. Employees in this role are expected to comply with the company’s drug-free and tobacco/nicotine-free policies, reflecting Rosen’s commitment to a healthy workforce. This role is suited for candidates who thrive in dynamic settings and enjoy providing high-quality service to enhance the wellness and recreational experiences of all guests. Employment with Rosen Hotels & Resorts also includes a comprehensive benefits package designed to support associates’ health, education, and professional growth.
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service preferred
- Strong interpersonal and communication skills
- Ability to handle and resolve guest complaints or concerns in a professional manner
- Detail-oriented with the ability to multitask in a fast-paced environment
- Must be able to legally work in the USA
Job Qualifications
- Previous experience in customer service preferred
- Strong interpersonal and communication skills
- Ability to handle and resolve guest complaints or concerns in a professional manner
- Detail-oriented with the ability to multitask in a fast-paced environment
- Must be able to legally work in the USA
Job Duties
- Greet and register guests with a welcoming and professional demeanor
- Provide guests with information about the center's amenities
- Address guest inquiries and resolve any issues promptly and courteously
- Manage the check-in process, ensuring accurate billing and efficient service
- Maintain accurate guest records, payment transactions, and follow policies
- Comply with the company's drug-free and tobacco/nicotine-free policies
- Perform all other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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