Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $23.07
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Company Match 401K Plan
Complimentary stays at Four Seasons properties worldwide
Complimentary meals at Wellness Café
Laundered Employee Uniform
Employee assistance program
Life insurance
Complimentary on-site parking
training programs
Tuition Reimbursement
growth and development opportunities
Job Description
Four Seasons Hotels and Resorts is a global leader in luxury hospitality, renowned for its exceptional service, elegant accommodations, and dedication to creating memorable guest experiences. Founded in 1960, the company has established itself as a prestigious and innovative hotel brand with properties around the world, providing guests with a blend of comfort, sophistication, and personalized attention. Four Seasons is powered by its diverse and talented team who are passionate about hospitality and driven by a commitment to excellence. The company fosters a culture of respect, collaboration, and growth, enabling employees to thrive and deliver world-class service to guests.
Situated in Southern California, Four Seasons Hotel Westlake Village offers a serene escape that embodies wellbeing. Nestled at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s renowned vineyards, this location combines natural beauty with luxurious amenities in a family-friendly atmosphere. The hotel is also home to the Center for Health & Wellbeing, which is a destination for wellness and rejuvenation. Guests enjoy a holistic approach to their stay with access to fitness, spa services, and health-focused dining options.
The Front Desk Agent role at Four Seasons Hotel Westlake Village is vital in creating a welcoming environment for guests from the moment they arrive until their departure. This position involves greeting and checking in guests, providing them with detailed information about hotel services, and handling any inquiries or special requests promptly and efficiently. The role requires an individual who can maintain professionalism and hospitality at all times, ensuring the guest’s experience is seamless and memorable. The Front Desk Agent also plays a key part in resolving complaints and personalizing each interaction to exceed guest expectations, all while upholding the Four Seasons standards of service.
This is a full-time position with a competitive hourly wage of $23.07, offering various benefits that support both personal and professional wellbeing. Employees have access to comprehensive health insurance including medical, dental, and vision coverage, a company-matched 401K plan, complimentary stays at Four Seasons properties worldwide, and nutritious meals from the onsite Wellness Café. Additional benefits include uniform laundering services, an employee assistance program, life insurance, on-site parking, training programs, tuition reimbursement, and opportunities for career growth and development. The role also requires flexibility to cover overnight shifts when needed, making it suitable for candidates seeking a dynamic and rewarding career in luxury hospitality. Four Seasons is committed to diversity and inclusion and encourages minorities, women, veterans, and individuals with disabilities to apply, fostering a welcoming workplace for everyone.
Situated in Southern California, Four Seasons Hotel Westlake Village offers a serene escape that embodies wellbeing. Nestled at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s renowned vineyards, this location combines natural beauty with luxurious amenities in a family-friendly atmosphere. The hotel is also home to the Center for Health & Wellbeing, which is a destination for wellness and rejuvenation. Guests enjoy a holistic approach to their stay with access to fitness, spa services, and health-focused dining options.
The Front Desk Agent role at Four Seasons Hotel Westlake Village is vital in creating a welcoming environment for guests from the moment they arrive until their departure. This position involves greeting and checking in guests, providing them with detailed information about hotel services, and handling any inquiries or special requests promptly and efficiently. The role requires an individual who can maintain professionalism and hospitality at all times, ensuring the guest’s experience is seamless and memorable. The Front Desk Agent also plays a key part in resolving complaints and personalizing each interaction to exceed guest expectations, all while upholding the Four Seasons standards of service.
This is a full-time position with a competitive hourly wage of $23.07, offering various benefits that support both personal and professional wellbeing. Employees have access to comprehensive health insurance including medical, dental, and vision coverage, a company-matched 401K plan, complimentary stays at Four Seasons properties worldwide, and nutritious meals from the onsite Wellness Café. Additional benefits include uniform laundering services, an employee assistance program, life insurance, on-site parking, training programs, tuition reimbursement, and opportunities for career growth and development. The role also requires flexibility to cover overnight shifts when needed, making it suitable for candidates seeking a dynamic and rewarding career in luxury hospitality. Four Seasons is committed to diversity and inclusion and encourages minorities, women, veterans, and individuals with disabilities to apply, fostering a welcoming workplace for everyone.
Job Requirements
- One plus years experience working within a luxury hotel or similar environment is considered an asset
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity and customer service orientation
- Guest centricity and understanding the importance of guests preferences
- Ability to work flexible hours including overnight shifts
- High school diploma or equivalent education
Job Qualifications
- One plus years experience working within a luxury hotel or similar environment is considered an asset
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity and customer service orientation
- Guest centricity and understanding the importance of guests preferences
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency with hotel management software is an advantage
- High school diploma or equivalent education
Job Duties
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assist guests with inquiries related to hotel services, hours of operation, key hotel personnel, in-house events, and directions
- Respond promptly and accurately to all guest requests both in person and by phone
- Resolve guest complaints effectively while seeking opportunities to recognize and personalize the service experience for guests
- Maintain up-to-date knowledge of hotel policies and procedures to provide accurate information and assistance
- Collaborate with other departments to ensure guest satisfaction and smooth operations
- Perform check-in and check-out processes efficiently while maintaining attention to detail
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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