Front Desk Agent

JW Marriott Bethesda is part of the luxury portfolio of Marriott International, a leading global hospitality company known for its commitment to exceptional guest experiences and employee well-being. Located at 5151 Pooks Hill Rd, Bethesda, Maryland, this hotel offers a premium environment where guests enjoy upscale accommodations and personalized services. Marriott International is dedicated to fostering an inclusive and diverse workplace, where associates feel valued and empowered to deliver the highest levels of hospitality. As a globally recognized brand, JW Marriott emphasizes the balance of tradition and innovation, creating memorable experiences for guests while prioritizing the growth and satisfaction of its employees.

The Front Desk Agent role at JW Marriott Bethesda is a dynamic position that combines guest engagement at the front desk with occasional shuttle driving responsibilities. This full-time, non-management role provides an hourly pay range of $20.23 to $21.75, reflecting the hotel's commitment to fairly compensating its team members. The position is integral to creating a seamless and memorable experience for guests from the moment they arrive until their departure. The Front Desk Agent serves as one of the first points of contact, embodying the brand's promise of "A wonderful hotel experience, always," by delivering attentive and proactive service.

In this role, the Front Desk Agent is empowered to take initiative in offering a broad spectrum of services that assist guests throughout their stay. Responsibilities include operational tasks, responding to guest requests, preparing reports, and sharing information about local events and attractions to enhance the guest experience. This position requires standing, sitting, and walking for extended periods, and engaging in some physical tasks such as moving, lifting, carrying, pushing, and placing objects under 10 pounds without assistance. The agent must uphold Marriott's high standards of quality, confidentiality, and professionalism in appearance and communication.

JW Marriott prides itself on cultivating a supportive working environment rooted in camaraderie and professional development. Employees, known as Guest Experience Experts, are encouraged to continually grow, receive training, and be recognized for their contributions in a luxury setting focused on holistic wellness. The Front Desk Agent role provides opportunities to not only advance one’s career but also to be part of a vibrant, diverse community where employees are inspired to bring their best selves to work. This role exemplifies the JW Treatment™, where exceptional guest care begins with how the company values and nurtures its team members. Joining JW Marriott Bethesda means becoming part of a global family dedicated to innovation, genuine service, and creating unforgettable moments for guests and employees alike.