Front Desk Agent

Courtyard by Marriott is a prominent hotel brand operating under Marriott International, renowned for its commitment to providing exceptional lodging experiences tailored primarily for business travelers. Known for its innovative and thoughtful design, Courtyard by Marriott was the first hotel designed specifically with business travelers in mind. The brand has built a sophisticated environment that balances comfort, functionality, and style, ensuring guests feel empowered during their stay whether traveling for business or leisure. Located at 8615 Broadway in San Antonio, Texas, this particular Courtyard location offers a welcoming environment where guests receive outstanding service coupled with amenities designed to enhance their visit.

As part of Marriott International, Courtyard places great importance on diversity, inclusion, and creating an environment that celebrates the rich cultural backgrounds, talents, and experiences of its associates. The company embraces a strong commitment to equal employment opportunities and fosters a workplace where team members feel valued and empowered. Marriott International ensures compliance with all applicable regulations regarding non-discrimination and accessibility, creating a supportive and respectful workplace for all employees.

The part-time Service Specialist (Night Audit) role at Courtyard involves much more than facilitating a smooth guest check-in or check-out process. This position is vital in delivering an extraordinary and memorable guest experience, focusing on providing attentive service throughout various operational areas of the hotel. The Service Specialist is proactive in offering a broad range of guest services, going beyond traditional front desk duties to actively engage with guests and ensure their satisfaction from arrival to departure.

This role is ideally suited for individuals willing to work evening and overnight shifts, including weekends, preferably with a flexible schedule to help meet the hotel’s operational needs. The Service Specialist is empowered to take initiative, handle guest requests promptly, assist with the service of quality food, complete necessary reporting, and provide insightful recommendations about local events and attractions. These responsibilities contribute to a holistic guest experience that makes every interaction meaningful and part of a memorable stay.

Physical activity is an essential part of the position, including standing, sitting, walking for extended periods, and performing tasks such as lifting or moving objects under 25 pounds without assistance. The role demands agility and the ability to perform movements like bending, reaching high places, twisting, stretching, and crouching, ensuring that service standards are consistently met. The ideal candidate is expected to maintain a professional appearance and communication style while upholding the company’s confidentiality, protecting assets, and adhering to quality standards.

The remuneration for this position is set at $16.00 per hour with tip eligibility, reflecting its part-time nature and evening to overnight schedule. This role is an excellent opportunity for those seeking to join a global hospitality leader and develop their career in guest service operations while being part of a dynamic and supportive team. Working at Courtyard by Marriott provides a chance to be in an environment dedicated to continuous learning and development, helping associates become the best versions of themselves socially and professionally. The Service Specialist role is non-management, making it accessible for those entering the hospitality industry or looking to grow their skills and experience in a reputable hotel brand.