Front Desk Agent

HomeTowne Studios by RedRoof is a renowned management company specializing in providing top-quality extended stay hotel experiences across 20 states. Known for their commitment to both guests and employees, HomeTowne Studios consistently invests in property renovations and superior training techniques to enhance the overall experience. The company prides itself on creating a welcoming and comfortable environment where guests feel valued and employees find rewarding career opportunities. Since the 2018 renovation, HomeTowne Studios has focused on maintaining modern, clean, and well-equipped properties that meet the diverse needs of travelers who require longer stays. The brand's dedication to quality extends beyond physical spaces to ensuring exceptional service delivery, making it a leader in the extended stay hotel industry.

We are currently seeking a Front Desk Agent to join our dedicated team. This position offers a starting wage ranging between $16.00 to $17.00 per hour, depending on experience, and is an excellent opportunity for individuals who enjoy customer service and hospitality. As a Front Desk Agent at HomeTowne Studios, you will be the primary point of contact for guests, responsible for welcoming them warmly and managing all aspects of their stay efficiently. This includes handling reservations, guest check-ins and check-outs, guest accounting, and cashier responsibilities. You will operate the front desk computer system to make, change, and monitor reservations while ensuring accurate room status updates. Promoting future sales and maintaining guest confidentiality will also be key components of your role.

Communication is vital in this role as you will work closely with the General Manager and other front desk representatives to address guest requests, concerns, or room-related issues promptly. Collaboration with the housekeeping team is also essential to manage room readiness, identifying stay-overs, checkouts, sleepers, and rooms needing maintenance. This position requires performing various duties aimed at contributing to guest satisfaction and operational excellence.

Working at HomeTowne Studios means being part of a company that values its employees and offers competitive pay along with a comprehensive benefits package. Employees can benefit from health insurance with affordable contributions, dental and vision plans, employer-paid life insurance, paid time off, a 401K retirement plan with employer matching, and opportunities for career growth. Being a Front Desk Agent here means stepping into a role within a supportive team environment where your work directly impacts the quality of guest experiences and the overall success of the hotel management business.