Front Desk Agent

Pyramid Global Hospitality is a renowned hospitality management company that places people first, emphasizing a culture of diversity, growth, and wellbeing. With over 230 properties worldwide, Pyramid Global Hospitality is dedicated to creating supportive and inclusive work environments that foster employee development and meaningful relationships. The company prioritizes its employees by offering comprehensive benefits such as health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Additionally, Pyramid Global Hospitality is committed to continuous training and development opportunities to help staff advance their careers within the hospitality industry. The Cambria Hotel Austin Downtown, a part of the Pyramid Global Hospitality family, is an esteemed property located in the heart of Austin, Texas. Known for surpassing competitive standards, this hotel offers employees a robust wage package, generous bonuses, matching 401K plans, travel perks, and professional development opportunities. It operates as an Employer of Choice, recognizing the importance of team member care alongside exceptional guest services. If you are passionate about hospitality, working at Cambria Hotel Austin Downtown means contributing to outstanding guest experiences while enjoying growth opportunities within a supportive and successful company.

This role is for a Front Desk Agent who acts as the welcoming face for guests, ensuring their initial interaction with the hotel is exceptional. The Front Desk Agent is responsible for checking guests in and out, processing payments accurately, and addressing any special requests or concerns. The position requires an engaging personality as agents serve as knowledge hubs for hotel amenities and local attractions. The goal is to provide memorable experiences by resolving issues promptly and exceeding guest expectations with a sincere and personable approach. Candidates will work closely with other hotel departments to enhance the overall guest experience and support day-to-day hotel operations. This full-time role offers a competitive wage between $18 and $20 per hour and requires flexibility to work various shifts, including weekends and holidays. Working at Cambria Austin Downtown offers a unique chance to join a world-class property and expand your career in the hospitality industry while being part of a people-first culture that values and invests in its employees.