Front Desk Agent

Rosen Hotels & Resorts® is a leading hospitality company based in Orlando, Florida, renowned for its commitment to providing exceptional guest experiences and creating a diverse, inclusive workplace. Established with a mission to deliver unparalleled service and innovative solutions, Rosen Hotels & Resorts has grown into one of Florida's most respected hospitality employers with a team of more than 3,000 associates. The company prides itself on fostering a friendly and welcoming environment where individuality and ideas are highly valued. Employees at Rosen enjoy opportunities for professional growth, supported by comprehensive benefits and a culture that emphasizes teamwork and ingenuity.

The Rosen Aquatic and Fitness Center Front Desk Agent plays a vital role in this dynamic hospitality setting. As the first point of contact for guests, this position demands excellence in customer service and the ability to manage guest interactions effectively. The agent is responsible for greeting and registering visitors with professionalism and a welcoming demeanor, ensuring that every guest feels valued and attended to. Key responsibilities include providing detailed information about the aquatic and fitness center's amenities, managing the check-in process with precision, and handling billing accurately. The role also involves addressing guest inquiries, resolving issues promptly and courteously, and maintaining meticulous records of guest transactions.

This position requires a detail-oriented individual who excels in a fast-paced environment and possesses strong conflict management and decision-making skills. The agent must ensure compliance with company policies, including adherence to drug-free and tobacco/nicotine-free workplace standards. Candidates who thrive in this role typically have prior customer service experience and demonstrate excellent interpersonal and communication abilities. The role offers an excellent opportunity to contribute to a top-tier hospitality brand while developing valuable skills in guest relations and operational management.

Employment at Rosen Hotels & Resorts is full-time, and while specific salary details vary, the competitive compensation package reflects the company’s commitment to rewarding talent fairly. The company offers an array of benefits, including affordable health and dental insurance, holiday pay, paid vacation and personal days, tuition reimbursement, and career advancement opportunities, making it an attractive workplace for those seeking long-term careers in hospitality. The Rosen Aquatic and Fitness Center Front Desk Agent position is more than a job; it’s a chance to be part of a supportive and forward-thinking team dedicated to excellence in guest service and employee wellbeing.