Front Desk Agent

Pyramid Global Hospitality is a prominent hospitality management company that prioritizes its employees through a people-first culture. With a dedication to fostering an inclusive and supportive work environment, Pyramid Global Hospitality operates over 230 properties worldwide and emphasizes diversity, growth, and employee wellbeing. The company provides a wide range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. The firm is committed to continual training and development to help employees build new skills and advance their careers. Pyramid Global Hospitality is well-known for creating exceptional guest experiences through a dedicated and professional team, making it a sought-after employer in the hospitality industry.

The AC Hotel Cincinnati at The Banks, located in downtown Cincinnati adjacent to the Great American Ballpark and Smale Park, is a well-regarded property under Pyramid Global Hospitality known for its service excellence. The hotel is currently seeking a Guest Services Agent to join their team. This role offers a unique opportunity for a highly motivated individual to make a significant impact by delivering memorable customer service. The Guest Services Agent is responsible for welcoming guests warmly, assisting with luggage, providing information about hotel amenities and local attractions, and ensuring guests have a positive and engaging experience from arrival through their stay. This position requires an outgoing personality and a genuine interest in helping people, aligning closely with the company’s commitment to exceeding guest expectations and creating a "WOW" experience. The role is ideal for someone wanting to kickstart or grow a career in hospitality at a world-class property. The position is full-time and offers a competitive salary of $15.00 per hour. This job also requires the ability to work varied shifts including weekends and holidays and involves physical tasks such as standing for the entire shift. Individuals with strong communication skills, problem-solving abilities, and a passion for customer service will find this role especially rewarding. Joining the AC Hotel Cincinnati means becoming part of a team that values collaboration, excellence, and a positive work environment focused on mutual success.