Front Desk Agent

Hotel Oceana Santa Monica stands as an epitome of luxury and personalized service on the scenic coast of Santa Monica, California. Renowned as the #1 Hotel in Los Angeles by Travel + Leisure, this intimate, all-suite oceanfront hotel has recently undergone a remarkable $35 million transformation, enhancing its ambiance and elevating the guest experience to new heights. The hotel prides itself on its commitment to refined luxury, attention to detail, and a warm, inviting atmosphere that makes every stay memorable and unique. The boutique nature of Hotel Oceana allows it to focus on quality over quantity, delivering exceptional and personalized service that consistently exceeds guest expectations. The team at Oceana is dedicated to fostering a welcoming environment where every guest feels valued from the moment of arrival to departure, ensuring the highest levels of hospitality are maintained.

The Front Desk Agent role at Hotel Oceana Santa Monica is a pivotal position that defines the guest experience and reflects the hotel’s impeccable standards of service. This position offers a unique opportunity to be the face of the hotel, welcoming guests with professionalism and warmth while managing the front office’s daily operations. The Front Desk Agent is responsible for facilitating seamless check-in and check-out procedures, verifying billing details, handling reservations—including modifications, extensions, and upgrades—and coordinating guest communications. This role is perfectly suited for someone who is polished, attentive, and deeply passionate about delivering thoughtful and detail-oriented service. The Front Desk Agent will work closely with various departments such as housekeeping, bell services, and concierge to ensure a smooth and enjoyable stay for all guests.

Flexibility, strong communication skills, and a guest-first mindset are essential in this fast-paced, luxury hotel environment. Candidates will need to be adept at multitasking, managing guest requests, and problem-solving with efficiency and empathy. In addition to operational duties, the role involves promoting room upgrades and hotel services, helping to maximize guest satisfaction and hotel revenue. The position requires physical stamina to stand or walk for extended periods and perform occasional lifting. Familiarity with the Santa Monica and Los Angeles area is a plus, enhancing the ability to provide local insights and recommendations.

Hotel Oceana Santa Monica offers competitive compensation and a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, 401(k) with auto-enrollment, and paid time off that encompasses vacation, sick leave, and holidays. New employees accrue vacation and sick leave with eligibility for holiday pay depending on work schedule. This role invites hospitality professionals committed to excellence and personalized guest experiences to join a dedicated team in a prestigious boutique hotel setting. By joining Hotel Oceana, candidates will become part of a team that values quality service, attention to every detail, and strives to make every guest feel truly special and cared for.