Front Desk Agent

Pyramid Global Hospitality is a renowned hospitality company dedicated to putting people first by fostering a supportive and inclusive work environment that values diversity, growth, development, and wellbeing. Celebrated for its People First culture, Pyramid Global Hospitality commits to employee development, comprehensive benefits, and building meaningful relationships with its workforce. This commitment is reflected in their extensive range of benefits including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Their dedication to offering continuous training and development opportunities plays a vital role in helping employees build essential skills and advance their careers within the hospitality industry. With more than 230 properties worldwide, Pyramid Global Hospitality offers a collaborative and supportive work atmosphere suitable for both newcomers and seasoned professionals aiming to thrive and grow professionally.

Among its prestigious portfolio is The Midland Hotel located in the vibrant heart of Chicago, Illinois. As a distinguished property with 403 stylish guest rooms and over 12,500 square feet of adaptable meeting space, The Midland Hotel stands as a beacon of exceptional service and memorable guest experiences. The hotel caters to a diverse range of departments including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, among others, providing an array of career opportunities. Employees at The Midland Hotel enjoy working within an energetic and supportive environment characterized by iconic architecture and dynamic city energy. The company offers comprehensive training programs designed to ensure that team members gain the skills and knowledge necessary to excel. Team members at The Midland Hotel become part of a close-knit community that values teamwork, professionalism, and passion for excellence. The hotel fosters a workplace that supports career growth while providing competitive pay, comprehensive health benefits, and additional perks, creating a balanced professional and personal life for its employees.

The role of the Front Desk Agent at The Midland Hotel provides a unique opportunity to be the first point of contact for guests, playing a pivotal role in creating outstanding first impressions. This position is ideal for highly motivated individuals who possess an engaging personality and a genuine passion for hospitality. The Front Desk Agent is responsible for greeting guests, checking them in, registering them, and being a knowledgeable resource for hotel amenities and the local area. This role involves actively making connections with guests from around the world and delivering exceptional customer service that can 'WOW' guests even when challenges arise. The Front Desk Agent will also promote special hotel programs, collaborate with other hotel departments, maintain accurate transaction records, and follow vital emergency procedures and policies.

This position requires adaptability as it involves working various shifts including weekends and holidays. The role offers a competitive wage of $25.65 per hour and full-time employees benefit from comprehensive medical, dental, vision, life, pet, and accident insurance options, along with a 401(k) plan with employer match, immediate vesting, paid time off, and exclusive hotel discounts. Whether you are looking to start or advance your career in hospitality, this role at The Midland Hotel under the Pyramid Global Hospitality umbrella is an excellent opportunity to join a highly respected, employee-focused organization that values diversity and fosters a culture of growth and success.