Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
ongoing training and development
Job Description
Hilton Philadelphia at Penns Landing is a distinguished hotel located directly on the Delaware River Waterfront at Penn's Landing in Philadelphia, Pennsylvania. As part of the Pyramid Global Hospitality portfolio, this establishment is renowned for offering over 350 well-appointed guest rooms and 24,000 square feet of versatile meeting space. The hotel's rooms feature contemporary design elements including dark wood furnishings, leather lounge chairs, contemporary lighting, and modern bathrooms, complemented by stunning city or river views. Facilities such as sleek work desks, 32-inch LCD televisions, and wall-mounted plug-n-play consoles for Wi-Fi internet access ensure comfort and convenience for guests.
Pyramid Global Hospitality, known for its People First culture, prioritizes employee wellbeing and growth, fostering a diverse and inclusive work environment. The company's commitment to ongoing training and development, combined with comprehensive benefits like health insurance, retirement plans, and paid time off, supports its mission to cultivate personal and professional success. With over 230 properties worldwide, Pyramid Global Hospitality offers a supportive and collaborative atmosphere for both new entrants and seasoned professionals in the hospitality industry.
The role at Hilton Philadelphia at Penns Landing focuses on delivering exceptional guest services as a front desk team member. This position emphasizes creating positive first impressions by greeting and welcoming guests upon arrival. Responsibilities include managing check-ins and check-outs efficiently, handling reservations, addressing inquiries and complaints promptly, maintaining an organized front desk environment, and processing payments and cash transactions accurately. The role requires coordination with housekeeping and maintenance teams to ensure smooth hotel operations and contributing to a friendly, safe workplace through teamwork. Employees in this role benefit from competitive salaries, career advancement opportunities, a dynamic team environment, and continuous training programs, reflecting the company’s dedication to employee success and guest satisfaction. This position also requires flexibility to work various shifts, including weekends and holidays, providing an engaging and rewarding career experience in a vibrant hospitality setting.
Pyramid Global Hospitality, known for its People First culture, prioritizes employee wellbeing and growth, fostering a diverse and inclusive work environment. The company's commitment to ongoing training and development, combined with comprehensive benefits like health insurance, retirement plans, and paid time off, supports its mission to cultivate personal and professional success. With over 230 properties worldwide, Pyramid Global Hospitality offers a supportive and collaborative atmosphere for both new entrants and seasoned professionals in the hospitality industry.
The role at Hilton Philadelphia at Penns Landing focuses on delivering exceptional guest services as a front desk team member. This position emphasizes creating positive first impressions by greeting and welcoming guests upon arrival. Responsibilities include managing check-ins and check-outs efficiently, handling reservations, addressing inquiries and complaints promptly, maintaining an organized front desk environment, and processing payments and cash transactions accurately. The role requires coordination with housekeeping and maintenance teams to ensure smooth hotel operations and contributing to a friendly, safe workplace through teamwork. Employees in this role benefit from competitive salaries, career advancement opportunities, a dynamic team environment, and continuous training programs, reflecting the company’s dedication to employee success and guest satisfaction. This position also requires flexibility to work various shifts, including weekends and holidays, providing an engaging and rewarding career experience in a vibrant hospitality setting.
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Strong communication skills
- Ability to multitask and work efficiently under pressure
- Basic computer proficiency
- Friendly and professional demeanor
- Availability to work flexible hours including weekends and holidays
- Ability to stand for long periods during shifts
Job Qualifications
- High school diploma or equivalent
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Job Duties
- Greet and welcome guests upon arrival, creating a positive first impression
- Handle check-ins and check-outs efficiently, ensuring guest satisfaction
- Manage reservations, answer guest inquiries, and address complaints promptly
- Maintain a clean and organized front desk area
- Provide accurate information about the hotel, rooms, rates, and amenities
- Process payments and manage cash transactions accurately
- Coordinate with housekeeping and maintenance to ensure smooth operations
- Promote teamwork and contribute to a friendly, safe work environment
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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