Front Desk Agent

Pyramid Global Hospitality is a renowned hospitality company dedicated to delivering exceptional experiences across its portfolio of hotels, including the prestigious THesis Hotel Miami. Pyramid Global Hospitality places a strong emphasis on its People First culture, valuing diversity, employee growth, development, and well-being. With over 230 properties worldwide, the company commits to fostering supportive and inclusive work environments that encourage employees to flourish both personally and professionally. Pyramid Global Hospitality offers an array of employee benefits, such as comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, and exclusive discounts, making it a desirable place to build a career in hospitality.

Located in the vibrant city of Coral Gables, Florida, the THesis Hotel Miami is a distinguished property featuring 245 stylish guest rooms and 15,432 square feet of versatile meeting space. This hotel is part of Pyramid Global Hospitality's commitment to excellence, providing outstanding service and memorable guest experiences. The hotel promotes a dynamic and supportive workplace culture, attracting driven individuals passionate about hospitality. Positions span multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and beyond.

The Front Desk Agent role at THesis Hotel Miami is critical for upholding the high standards of guest service for which the company is known. As the initial point of contact, this role demands a welcoming and professional demeanor with the ability to efficiently manage check-ins, check-outs, reservations, and guest inquiries. The Front Desk Agent plays a vital role in ensuring smooth hotel operations by coordinating with housekeeping and maintenance teams. This position offers a regular employment type with a competitive salary starting at $16.00 per hour.

The company strongly supports employee development via ongoing training and promoting career advancement. Teamwork, safety, and excellent communication skills are essential aspects of the working environment. The role requires stamina and agility to remain active throughout a shift, regularly interacting with guests and other hotel departments. Experience in customer service, a valid driver's license, and a hospitable, problem-solving attitude are highly valued. Pyramid Global Hospitality’s commitment to inclusivity and equal opportunity ensures a welcoming environment for all employees.

Joining the team at THesis Hotel Miami offers an enriching career path with opportunities for growth, a comprehensive benefits package, and the chance to contribute to a vibrant hospitality community in one of Florida’s most exciting cities. If you are enthusiastic about hospitality and excel in a fast-paced, guest-focused environment, this role provides the perfect platform to develop your skills and make a memorable impact on guests’ experiences.