Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401k Match
Paid Time Off
Employee assistance program
companywide hotel room discounts
employee family events
Job Description
Westin Tampa Bay is a prestigious AAA Four Diamond hotel located in Tampa, Florida, proudly operated by Pyramid Global Hospitality, a company renowned for its people-first culture and commitment to employee wellbeing. Situated just three miles from Tampa International Airport, the hotel offers stunning waterfront views of the bay and is conveniently accessible to Tampa’s popular attractions and the bustling Westshore business district. As part of Pyramid Global Hospitality’s expansive portfolio, which includes over 230 premium-brand hotels across vibrant cities worldwide, Westin Tampa Bay maintains high standards of service and luxury hospitality, creating exceptional experiences for its guests.
Pyramid Global Hospitality emphasizes a supportive and inclusive work environment where diversity, growth, and employee development are priorities. The company’s dedication to fostering a people-centric culture is evident in the comprehensive range of benefits offered, which include medical and dental insurance, retirement plans with 401k matching, paid time off, employee assistance programs, and unique perks such as on-site wellness initiatives, local discounts, and exclusive employee hotel rates. Pyramid Global Hospitality also invests deeply in professional development through on-line training webinars and self-study courses, empowering staff to advance their careers within the hospitality industry.
The Front Desk Agent role at Westin Tampa Bay is a vital position responsible for delivering exceptional guest service from the moment guests arrive. As the first point of contact, the agent plays an important part in creating welcoming and positive impressions that set the tone for overall guest satisfaction. The position involves managing guest check-ins and check-outs efficiently, handling reservations, responding promptly to inquiries and complaints, and coordinating with housekeeping and maintenance teams to ensure seamless hotel operations. In addition to administrative duties such as processing payments and managing cash transactions, the Front Desk Agent must maintain a clean and organized front desk area while promoting teamwork and a friendly work atmosphere.
Ideal candidates for this role are personable with an outgoing and engaging personality, excellent communication skills, and the ability to thrive in a fast-paced, dynamic hospitality environment. Candidates must be adaptable to working various shifts, including weekends and holidays, and demonstrate a strong desire to positively impact guest experiences. This opportunity offers prospective employees not only a competitive salary and benefits package but also robust opportunities for career growth within a company recognized for its commitment to both employee success and guest satisfaction.
Joining the team at Westin Tampa Bay means becoming part of a legacy of premium hospitality backed by Pyramid Global Hospitality’s mission to help individuals grow both personally and professionally. Whether you are a seasoned hospitality professional or just starting out, this role offers a platform to contribute meaningfully to guest experiences while enjoying the benefits of working with a company that truly values its employees and champions work-life balance and professional development. Westin Tampa Bay is more than just a workplace; it is a place to build a long-term career in hospitality with a supportive, dynamic team dedicated to excellence.
Pyramid Global Hospitality emphasizes a supportive and inclusive work environment where diversity, growth, and employee development are priorities. The company’s dedication to fostering a people-centric culture is evident in the comprehensive range of benefits offered, which include medical and dental insurance, retirement plans with 401k matching, paid time off, employee assistance programs, and unique perks such as on-site wellness initiatives, local discounts, and exclusive employee hotel rates. Pyramid Global Hospitality also invests deeply in professional development through on-line training webinars and self-study courses, empowering staff to advance their careers within the hospitality industry.
The Front Desk Agent role at Westin Tampa Bay is a vital position responsible for delivering exceptional guest service from the moment guests arrive. As the first point of contact, the agent plays an important part in creating welcoming and positive impressions that set the tone for overall guest satisfaction. The position involves managing guest check-ins and check-outs efficiently, handling reservations, responding promptly to inquiries and complaints, and coordinating with housekeeping and maintenance teams to ensure seamless hotel operations. In addition to administrative duties such as processing payments and managing cash transactions, the Front Desk Agent must maintain a clean and organized front desk area while promoting teamwork and a friendly work atmosphere.
Ideal candidates for this role are personable with an outgoing and engaging personality, excellent communication skills, and the ability to thrive in a fast-paced, dynamic hospitality environment. Candidates must be adaptable to working various shifts, including weekends and holidays, and demonstrate a strong desire to positively impact guest experiences. This opportunity offers prospective employees not only a competitive salary and benefits package but also robust opportunities for career growth within a company recognized for its commitment to both employee success and guest satisfaction.
Joining the team at Westin Tampa Bay means becoming part of a legacy of premium hospitality backed by Pyramid Global Hospitality’s mission to help individuals grow both personally and professionally. Whether you are a seasoned hospitality professional or just starting out, this role offers a platform to contribute meaningfully to guest experiences while enjoying the benefits of working with a company that truly values its employees and champions work-life balance and professional development. Westin Tampa Bay is more than just a workplace; it is a place to build a long-term career in hospitality with a supportive, dynamic team dedicated to excellence.
Job Requirements
- High school diploma or equivalent
- relevant experience in hospitality or customer service preferred
- excellent communication and interpersonal skills
- proficiency in computer operations
- ability to manage multiple tasks efficiently
- strong problem-solving skills
- ability to remain calm under pressure
- physical ability to stand for extended periods
- flexibility to work evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- a strong desire to make an impact on other people
- an outgoing and engaging personality
- computer skills
- excellent verbal and written communication skills
- ability to work in a fast-paced setting
- ability to stand for the duration of the shift
- availability to work various shifts including weekends and holidays
Job Duties
- Greet and welcome guests upon arrival, creating a positive first impression
- handle check-ins and check-outs efficiently, ensuring guest satisfaction
- manage reservations, answer guest inquiries, and address complaints promptly
- maintain a clean and organized front desk area
- provide accurate information about the hotel, rooms, rates, and amenities
- process payments and manage cash transactions accurately
- coordinate with housekeeping and maintenance to ensure smooth operations
- promote teamwork and contribute to a friendly, safe work environment
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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