Front Desk Agent

HomeTowne Studios by RedRoof is a leading management company specializing in providing quality extended stay hotel experiences across 20 different states. Established as a trusted name in the hospitality industry, HomeTowne Studios has committed itself to offering comfortable, well-maintained, and renovated properties that cater especially to guests seeking longer-term accommodations. The brand focuses on creating a welcoming and professional atmosphere for both guests and employees, setting a high standard for guest satisfaction and workplace culture. Since the comprehensive renovation of its properties in 2018, HomeTowne Studios has continuously enhanced its offerings by integrating modern amenities and services while emphasizing excellent customer service and operational efficiency.

As a part of the HomeTowne Studios team, the Front Desk Agent plays a crucial role in delivering an outstanding guest experience. This position is central to the smooth operation of the hotel’s front desk activities, responsible for greeting guests warmly, managing reservations, and ensuring accurate and efficient check-in and check-out processes. Working closely with team members such as housekeeping and management, the Front Desk Agent acts as the primary liaison between guests and hotel services, facilitating communication about room status, guest needs, and maintenance requests. The role demands professionalism, strong interpersonal skills, and the ability to handle multiple tasks simultaneously while maintaining strict confidentiality of guest information.

The position offers a starting wage between $18.50 and $19.00 per hour, reflecting the company’s commitment to competitive compensation. Employment with HomeTowne Studios also provides employees with various benefits designed to enhance wellbeing and professional growth, including health, dental, and vision insurance options, employer-paid life insurance, paid time off (PTO), and a 401K plan with employer matching. The company actively promotes career advancement opportunities, encouraging staff to develop their skills and grow within the organization.

Ideal candidates will possess excellent customer service experience, basic office skills including math and cash handling, and strong communication abilities in English, both verbal and written. The role is best suited for individuals who enjoy working in a dynamic environment, are attentive to detail, and committed to fostering a positive experience for every guest. As a Front Desk Agent at HomeTowne Studios, you will be part of a supportive team that values your contributions and prioritizes your success and satisfaction as an employee.