Front Desk Agent

Meeting Street Inn is a distinguished and bustling hotel situated in the heart of downtown Charleston, South Carolina. Known for its rich history, excellent guest services, and charming ambiance, this boutique inn offers visitors an exceptional lodging experience that blends Southern hospitality with modern comfort. The hotel features elegantly appointed rooms, attentive staff, and a prime location that allows guests to immerse themselves in the vibrant local culture, dining, and attractions. Meeting Street Inn is dedicated to maintaining high standards in hospitality and guest satisfaction, ensuring that every visitor's stay is memorable and enjoyable.

This full-time position at Meeting Street Inn is for a Front Desk Agent working primarily the 7 AM to 3 PM shift, with flexibility required to occasionally cover other shifts, including up to two weekends per month. The role demands a professional with substantial hospitality experience who can manage guest interactions with professionalism, warmth, and efficiency. The Front Desk Agent serves as the face of the hotel, responsible for providing quality guest services such as guest registration, check-out, PBX phone operations, mail, and message handling. They must demonstrate the essential hospitality standards at all times, including maintaining eye contact, smiling, engaging in polite conversation, and addressing guests by their surnames.

The Front Desk Agent must possess strong organizational and accounting skills to accurately perform daily financial procedures and balance the shift bank, including cash, checks, and credit card transactions. They are also tasked with pre-assigning rooms based on VIP status, repeat guests, packages, and special requests, reflecting a keen attention to detail and guest preferences. A comprehensive knowledge of the local area, attractions, and hotel services is essential, enabling the agent to assist guests with concierge services effectively.

Further responsibilities include adhering to key control policies, managing lost and found items, ensuring credit policies are followed, and communication between departments such as sales, housekeeping, bell staff, and valet. This cooperation guarantees seamless service and an outstanding guest experience. The agent is also required to participate in monthly department meetings and uphold a professional appearance and demeanor throughout their shift.

This position offers an opportunity for individuals passionate about hospitality to grow within a renowned property that values exceptional service, attention to detail, and a friendly yet professional atmosphere. It is well-suited for candidates who thrive in busy environments and are committed to delivering high standards of guest service with genuine care and efficiency. Prospective applicants should be prepared to engage in a variety of task-oriented duties supporting hotel operations, ensuring each guest’s stay is smooth and welcoming.