Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Residence Inn by Marriott, located in San Antonio, Texas, is a distinguished hospitality brand under the Marriott International portfolio. Known for its commitment to providing comfortable and homelike accommodations for long-stay guests, Residence Inn emphasizes the importance of spacious suites equipped with full kitchens and a service culture tailored to meet the unique needs of travelers who stay for extended periods. Marriott International is a global leader in the hospitality industry, dedicated to excellence, innovation, and creating memorable experiences for all guests. The company values diversity, inclusion, and equal opportunity employment, fostering a supportive workplace where employees from various backgrounds can thrive and contribute to the brand's success.
The position available at Residence Inn by Marriott is for a Guest Experience Expert, a role that goes far beyond traditional front desk duties. This full-time, non-management role is pivotal in shaping a guest's stay by offering a range of personalized services designed to make every interaction meaningful and seamless. The Guest Experience Expert is empowered to proactively assist guests, manage operational needs, address requests, complete reports, and provide local insights, ensuring each guest feels valued throughout their visit.
Occupying this role entails a dynamic work environment where associates are actively engaged—standing, sitting, or walking for extended periods and performing physical tasks such as moving, lifting, or carrying objects up to 10 pounds without assistance. The position demands a hands-on approach, a strong sense of initiative, and dedication to maintaining a safe, professional, and welcoming atmosphere. Adherence to Marriott’s high standards surrounding confidentiality, asset protection, quality, and professional appearance is essential.
As a Guest Experience Expert, you will be the face of the Residence Inn, entrusted with creating memorable and unique guest experiences by blending exceptional service with operational precision. The ideal candidate does not need prior experience or supervisory credentials but should possess a high school diploma or GED equivalent. This role presents an excellent opportunity for individuals eager to start or build a career in hospitality within a respected brand that supports growth, teamwork, and personal development.
By joining Marriott International and Residence Inn, associates become part of a global team that values the distinctive talents and cultures each member brings. The organization promotes a workplace where individuals belong, find purpose, and strive to become the best version of themselves. Through comprehensive training, hands-on experience, and a strong support system, a career at Residence Inn offers meaningful pathways and benefits in the thriving hospitality sector.
The position available at Residence Inn by Marriott is for a Guest Experience Expert, a role that goes far beyond traditional front desk duties. This full-time, non-management role is pivotal in shaping a guest's stay by offering a range of personalized services designed to make every interaction meaningful and seamless. The Guest Experience Expert is empowered to proactively assist guests, manage operational needs, address requests, complete reports, and provide local insights, ensuring each guest feels valued throughout their visit.
Occupying this role entails a dynamic work environment where associates are actively engaged—standing, sitting, or walking for extended periods and performing physical tasks such as moving, lifting, or carrying objects up to 10 pounds without assistance. The position demands a hands-on approach, a strong sense of initiative, and dedication to maintaining a safe, professional, and welcoming atmosphere. Adherence to Marriott’s high standards surrounding confidentiality, asset protection, quality, and professional appearance is essential.
As a Guest Experience Expert, you will be the face of the Residence Inn, entrusted with creating memorable and unique guest experiences by blending exceptional service with operational precision. The ideal candidate does not need prior experience or supervisory credentials but should possess a high school diploma or GED equivalent. This role presents an excellent opportunity for individuals eager to start or build a career in hospitality within a respected brand that supports growth, teamwork, and personal development.
By joining Marriott International and Residence Inn, associates become part of a global team that values the distinctive talents and cultures each member brings. The organization promotes a workplace where individuals belong, find purpose, and strive to become the best version of themselves. Through comprehensive training, hands-on experience, and a strong support system, a career at Residence Inn offers meaningful pathways and benefits in the thriving hospitality sector.
Job Requirements
- high school diploma or ged equivalent
- ability to work full-time
- willingness to adhere to company policies and procedures
- ability to perform physical tasks including lifting up to 10 pounds
- excellent interpersonal skills
- willingness to work in a fast-paced environment
- no prior experience required
Job Qualifications
- high school diploma or ged equivalent
- excellent communication and interpersonal skills
- ability to stand, sit, or walk for extended periods
- ability to lift and move objects up to 10 pounds
- strong customer service orientation
- basic proficiency with computer and operational systems
- no prior supervisory experience required
Job Duties
- greet and assist guests during check-in and check-out
- respond promptly to guest requests and resolve concerns
- provide information about hotel services and local attractions
- maintain accurate guest records and complete operational reports
- ensure compliance with company policies and safety procedures
- support team members in delivering excellent guest service
- perform hands-on tasks such as moving and arranging light objects
Job Criteria
Experience
No experience required
Job Location
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