Front Desk Agent

Element by Marriott is part of Marriott International, a globally recognized leader in the hospitality industry known for delivering exceptional guest experiences across a diverse portfolio of brands. Located at 1441 Chestnut St, Philadelphia, Pennsylvania, Element offers travelers a unique combination of comfort, convenience, and eco-friendly accommodations designed to help guests thrive while away from home. The brand focuses on providing an environment where guests can start their day feeling fresh and energized, emphasizing well-being, sustainability, and a multidimensional approach to hospitality.

The role of Guest Experience Specialist at Element is a full-time, non-management position that plays a vital part in creating memorable and seamless stays for guests. Unlike traditional front desk roles, this position requires a proactive and guest-first mindset, where specialists take ownership of the overall guest experience throughout the hotel’s main areas. The responsibilities include delivering a wide range of services such as assisting with check-ins and check-outs, addressing guest requests, processing operational needs, and sharing local area highlights. This role also involves hands-on tasks like delivering meals, completing reports, and maintaining operational efficiency.

Guest Experience Specialists are empowered to move freely around the property to ensure guests' needs are met promptly and professionally. The job demands physical activity, including standing, sitting, or walking for extended periods, and occasional lifting or moving objects weighing up to 25 pounds without assistance. Attention to detail, adherence to company policies, a professional appearance, and clear communication are critical for success. Specialists are expected to uphold quality standards while fostering a safe working environment.

This overnight-shift preferred position offers an opportunity to join a dynamic and supportive team committed to excellence in guest service. Element by Marriott fosters an inclusive work culture that values diversity and encourages associates to bring their unique backgrounds, talents, and experiences. The company actively promotes equal opportunity employment and non-discrimination based on protected characteristics such as disability and veteran status.

By joining Element, associates become part of Marriott International's extensive network, gaining access to growth opportunities within a global hospitality leader. The company champions a work environment where employees can do their best work, begin their purpose, belong to an amazing global team, and become the best version of themselves. This dedication to employee well-being and career development makes the Guest Experience Specialist role a compelling opportunity for those passionate about hospitality and guest satisfaction.