Front Desk Agent

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $16.00 - $17.00

Work Schedule

Flexible

Benefits

flexible schedule

Job Description

Our organization is seeking a Front Desk Agent to be the welcoming face of our company. As a critical member of our team, you will serve as the first point of contact for visitors, clients, and colleagues. We pride ourselves on delivering exceptional service and fostering a positive atmosphere that reflects our commitment to excellence. This role is well-suited for dynamic individuals who possess excellent communication skills, a proactive attitude, and strong organizational abilities. The position is paid and offers a competitive wage of $16.00 to $17.00 per hour. You will have the opportunity to hone your administrative and customer service skills while supporting the smooth daily operation of our office.

This Front Desk Agent role involves maintaining a professional and welcoming environment from the moment anyone walks through our doors. You will be tasked with greeting visitors warmly and assisting with inquiries, which sets the tone for their experience with our organization. Taking ownership of multi-line phone systems, managing calendar schedules, and providing clerical support are all vital components of your responsibilities. You will utilize a range of office tools including Microsoft Office and Google Workspace, along with bookkeeping software such as QuickBooks to support various administrative processes.

Beyond just administrative duties, this role offers personal and professional development as you support customer service initiatives and engage in office supply management and basic bookkeeping. We understand how integral a well-organized front desk is to overall productivity and client satisfaction. Therefore, we seek someone who is detail-oriented and capable of multi-tasking in a fast-paced environment. This is an exciting opportunity to integrate into a supportive, inclusive workplace where career growth is encouraged, and professional expertise is valued.

Job Requirements

High school diploma or equivalent
Proven experience in office or administrative roles
Proficiency in Microsoft Office and Google Workspace
Experience handling multi-line phone systems
Strong organizational and time management skills
Ability to multitask in a fast-paced environment
Excellent communication skills
Basic bookkeeping knowledge
Availability to work in person
Willingness to work flexible hours

Job Qualifications

Proven office experience with strong organizational skills and attention to detail
Excellent computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace applications
Prior experience with multi-line phone systems and phone etiquette is highly desirable
Bilingual abilities are a plus
Strong typing skills with good time management and organizational capabilities
Clerical or administrative experience in a professional setting is preferred
Knowledge of office management practices such as filing systems, data entry, proofing documents, and calendar management
Customer service background with friendly demeanor and effective communication skills

Job Duties

Greet visitors warmly and provide outstanding customer service and assistance
Manage multi-line phone systems to answer inquiries, direct calls efficiently, and take messages accurately
Maintain a clean, organized front desk area including filing, data entry, and document proofreading
Handle appointment scheduling, calendar management, and office tasks with precision
Support clerical functions including data entry, filing, and document preparation using Microsoft Office and Google Workspace
Assist with office supply inventory management and basic bookkeeping using QuickBooks or similar software
Provide support for administrative projects including proofreading correspondence and supporting customer support efforts