Front Desk Agent

Aqua Aston Hospitality (AAH) is a renowned vacation hospitality company dedicated to creating memorable vacation experiences for travelers from around the world. With a reputation built on exceptional service and welcoming environments, AAH operates within the hospitality industry, focusing on vacation ownership and resort management. The company values a supportive and friendly work culture, where team members are empowered to deliver outstanding guest experiences while thriving personally and professionally. At Aqua Aston Hospitality, employees are not just staff members; they are integral to crafting remarkable moments that guests cherish during their stays.

As a Guest Services Agent at Aqua Aston Hospitality, you become the first point of contact for guests and owners, playing a crucial role in enhancing their vacation experiences. This role requires a personable and proactive individual who can greet guests warmly, provide detailed information about property amenities and local attractions, and promptly respond to guest inquiries and concerns. The Guest Services Agent assists in checking guests into their villas, ensuring they understand the features and services available, and follows up on any guest requests to guarantee satisfaction. Additionally, depending on the location, the agent may support bellman and runner duties, contributing to smooth and efficient service delivery.

The position offers hourly pay of $24.75 and emphasizes benefits that lead to a fulfilling life for its employees, including competitive pay, medical, dental, vision, and 401K opportunities. Employees enjoy travel discounts, credit union membership, tuition reimbursement, professional counseling and family support, as well as growth and development opportunities. Site-specific perks include free on-site parking, complimentary soft drinks and coffee, employee breakroom amenities, monthly and quarterly celebrations and awards, local restaurant discounts, and discounted tickets to theme parks and rental cars.

Working as a Guest Services Agent at AAH involves maintaining company standards for guest experience by welcoming and anticipating guest needs, interacting professionally with guests and colleagues, contributing to team goals, and strictly following company policies and safety procedures. The role demands availability for various shifts, including holidays and weekends, and physical ability to perform tasks such as reaching, bending, twisting, lifting up to 25 pounds, standing, sitting, or walking for extended periods. Background checks and drug screenings may be required depending on company policy.

Joining Aqua Aston Hospitality means becoming part of a diverse and inclusive workforce dedicated to hospitality excellence and guest satisfaction. If you have a passion for customer service, a friendly disposition, and the drive to make vacation dreams come true, this role offers a rewarding opportunity to grow your career in the hospitality industry while enjoying a comprehensive benefits package and a supportive working environment.