Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Job Description
Stay Hotel Waikiki is a charming boutique hotel perfectly situated just two blocks from the world-renowned Waikiki Beach, nestled in the lively and bustling heart of Honolulu. Known for its affordability and prime location, this small hotel offers guests a unique blend of comfort and convenience, making it an ideal choice for travelers who want to experience the vibrant culture and picturesque beauty of Hawaii without straining their budgets. Each room at Stay Hotel Waikiki is thoughtfully designed with modern furnishings and includes amenities that prioritize guest comfort and satisfaction. The staff are committed to going above and beyond, ensuring every guest experiences a memorable and pleasant stay.
Join Stay Hotel Waikiki as a front desk team member, a role integral to creating an excellent first impression and ongoing hospitality experience for visitors. This position offers the perfect opportunity for individuals who thrive in social environments and enjoy engaging directly with a diverse clientele. While previous hotel experience is advantageous, it is not a strict requirement. The hotel values enthusiasm, reliability, and a passion for customer service over formal experience and provides comprehensive training to help new hires excel. This role demands a multitasker who is comfortable working both independently and collaboratively, adapting to the dynamic environment of a busy hotel. Successful candidates will demonstrate a strong commitment to guest satisfaction, excellent communication skills, and the ability to manage multiple responsibilities simultaneously.
The front desk team member will be responsible for managing reservations via phone and online platforms, conducting smooth check-in and check-out processes, and addressing guest inquiries with professionalism and courtesy. Handling challenging situations with tact and empathy is essential, as employee efforts directly affect the overall guest experience and satisfaction. Career advancement opportunities are available for outstanding staff members, reflecting the hotel's dedication to recognizing and rewarding commitment and excellence.
Additionally, Stay Hotel Waikiki supports its employees with a comprehensive benefits package including health insurance with vision and dental options, disability and life insurance, a 401(k) retirement plan, paid sick and vacation leave, paid holidays, and two floating holidays annually. Employees also enjoy discounts on stays at other managed hotels across the country, making this role not only rewarding professionally but also personally for those who love traveling. Stay Hotel Waikiki is proud to be an equal opportunity employer, fostering an inclusive workplace where diversity is celebrated and employees are valued.
Join Stay Hotel Waikiki as a front desk team member, a role integral to creating an excellent first impression and ongoing hospitality experience for visitors. This position offers the perfect opportunity for individuals who thrive in social environments and enjoy engaging directly with a diverse clientele. While previous hotel experience is advantageous, it is not a strict requirement. The hotel values enthusiasm, reliability, and a passion for customer service over formal experience and provides comprehensive training to help new hires excel. This role demands a multitasker who is comfortable working both independently and collaboratively, adapting to the dynamic environment of a busy hotel. Successful candidates will demonstrate a strong commitment to guest satisfaction, excellent communication skills, and the ability to manage multiple responsibilities simultaneously.
The front desk team member will be responsible for managing reservations via phone and online platforms, conducting smooth check-in and check-out processes, and addressing guest inquiries with professionalism and courtesy. Handling challenging situations with tact and empathy is essential, as employee efforts directly affect the overall guest experience and satisfaction. Career advancement opportunities are available for outstanding staff members, reflecting the hotel's dedication to recognizing and rewarding commitment and excellence.
Additionally, Stay Hotel Waikiki supports its employees with a comprehensive benefits package including health insurance with vision and dental options, disability and life insurance, a 401(k) retirement plan, paid sick and vacation leave, paid holidays, and two floating holidays annually. Employees also enjoy discounts on stays at other managed hotels across the country, making this role not only rewarding professionally but also personally for those who love traveling. Stay Hotel Waikiki is proud to be an equal opportunity employer, fostering an inclusive workplace where diversity is celebrated and employees are valued.
Job Requirements
- High school diploma or equivalent
- strong interpersonal and communication skills
- prior customer service experience preferred but not required
- ability to work independently and as part of a team
- dependable and punctual
- positive attitude and willingness to learn
- flexibility to work various shifts including weekends and holidays
- proficiency in English with bilingual skills as an asset
Job Qualifications
- Computer proficiency
- ability to operate basic office equipment
- basic math, reading, writing, and comprehension skills
- ability to stand and walk for extended periods of time
- ability to provide stellar customer service and handle upset guests professionally and with compassion
- available to work flexible hours to include weekends and holidays
- read, write, speak, and understand English
- bilingual differential available
Job Duties
- Answer telephones to respond to guest questions and take reservations
- enter reservations submitted online
- perform guest check ins, check outs, and room assignments
- provide customer service at the highest level
- handle upset guests with tact and kindness
- attempt to resolve all instances of poor guest service before guests leave the property
- multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
