Front Desk Agent

Residence Inn Gulfport Biloxi, Mississippi, is part of the Marriott International family of hotels, known for its commitment to providing exceptional hospitality experiences. Located conveniently near the Gulfport-Biloxi International Airport and just a few miles from the beautiful Gulfport beaches, this hotel serves both business travelers and vacationing families alike. The hotel prides itself on a team of dedicated associates who work passionately to deliver outstanding customer service. In 2023, Residence Inn Gulfport Biloxi received the prestigious Marriott Gold Circle Award, recognizing its excellence in service and guest satisfaction. This accolade reflects the high standards and professionalism that the hotel maintains, making it a rewarding place to work.

The position of Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent at Residence Inn Gulfport Biloxi offers an exciting opportunity to be at the center of hotel operations. In this role, you will be the face of the hotel, responsible for warmly welcoming guests, managing check-ins and check-outs, and ensuring guests have a smooth and enjoyable stay. The role demands excellent communication and problem-solving skills as you will interact with a diverse range of guests from various backgrounds, including business professionals and families on vacation. Your ability to handle reservations, process payments accurately, and address guest inquiries or complaints will directly impact the guest experience.

Working in this position also means collaborating with multiple hotel departments such as housekeeping and maintenance to ensure that guest needs are met promptly and that any issues are resolved efficiently. You will provide guests with valuable information about hotel amenities, local attractions, and transportation, contributing to memorable visits. The job also involves promoting hotel services and upselling rooms or amenities to enhance guest satisfaction and hotel revenue.

Residence Inn offers exclusive discounts for employees on hotel stays, food, and beverages, supporting your own personal travel and enjoyment. The hotel invests in your professional growth by providing online training courses that help enhance your hospitality skills and career advancement. Additional benefits include access to an Employee Assistance Program, jury duty leave, paid holidays, and bereavement leave, reflecting the company’s commitment to supporting its associates in and out of the workplace. As a member of the Commonwealth Hotels family since 1986, the hotel benefits from a culture that values diversity, equal opportunity, and exceptional guest and associate satisfaction. This role is ideal for those who enjoy a dynamic, customer-facing position and are looking to grow their career in the hospitality industry in a vibrant coastal community.