Front Desk Agent

Sheraton Hotels & Resorts is a renowned global hospitality brand that has been a cornerstone in the industry since 1937. As part of the Marriott International portfolio, Sheraton embodies a commitment to delivering exceptional guest experiences through engaging service and thoughtful hospitality. With over 400 communities worldwide, Sheraton is not just a place to stay; it is a place to gather, connect, and feel a sense of belonging. The company values diversity and inclusivity, fostering a work environment where associates' unique backgrounds, talents, and experiences are not only welcomed but celebrated. Sheraton Hotels & Resorts is dedicated to being an equal opportunity employer, ensuring non-discrimination on any protected basis including disability and veteran status. The brand offers a wealth of opportunities for career growth and development, supported by a comprehensive range of benefits designed to enrich wellbeing, empower employees' careers, and support their families.

The role of Guest Experience Expert at Sheraton Hotels & Resorts is much more than managing check-in and check-out processes. It is about creating memorable, distinctive experiences that leave a lasting impression on guests. This full-time, non-management position is based in Denver, Colorado, at 1550 Court Place, and offers a competitive hourly wage of $23.90. The ideal candidate is someone who is passionate about hospitality and is willing to be available on weekdays, weekends, and all holidays to meet the needs of diverse guests. The Guest Experience Expert plays a dynamic role by assisting guests throughout their stay, addressing their requests, and ensuring operational tasks are handled efficiently. Empowered with autonomy, they navigate the hotel environment proactively, creating a welcoming atmosphere that feels seamless and personalized.

In this role, employees are expected to maintain high standards of quality, professionalism, and workplace safety. The job involves being physically active, including standing, walking, sitting for prolonged periods, and handling light objects up to 10 pounds. The Guest Experience Expert ensures adherence to company policies, protects company assets, and represents the brand with impeccable personal appearance and communication skills. This position is ideal for those who thrive in fast-paced, interactive work environments and seek to contribute positively to both guest satisfaction and business success. Sheraton provides an inclusive culture where team members can grow, belong to a strong global community, and become their best selves while contributing to 'The World’s Gathering Place.'