Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Job Description
Staybridge Suites Anaheim is a renowned hotel brand that prides itself on delivering exceptional hospitality experiences to its guests. As part of the IHG family, Staybridge Suites offers an extended-stay hotel environment that combines comfort, convenience, and warmth. The hotel is strategically located to serve travelers who seek a welcoming atmosphere with home-like amenities, catering to both business and leisure guests. Staybridge Suites Anaheim continually strives to maintain high standards of service and guest satisfaction, supported by a dedicated team of professionals who are committed to excellence in every aspect of their work.
The Front Desk Agent at Staybridge Suites Anaheim plays a pivotal role in shaping the guest's first impression and overall experience. This position is considered the "Ground Control" of the hospitality experience, ensuring that every interaction, from arrival to departure, reflects the hotel’s Wings of Excellence standards. As the initial point of contact, the Front Desk Agent upholds the hotel’s commitment to hospitality by delivering professional, friendly, and efficient service. The role requires a strong guest-first attitude, embodying the brand values of ownership and accountability.
The Front Desk Agent is responsible for greeting guests with warmth and professionalism, managing check-in and check-out procedures efficiently and accurately. This includes handling reservations, processing payments, balancing cash and credit transactions, and assisting with group check-ins and same-day modifications. The agent also promotes hotel amenities and local attractions to enhance the guest experience. Communication and coordination with housekeeping, maintenance, and management are integral to this position to ensure room readiness and guest satisfaction.
Furthermore, the Front Desk Agent adheres strictly to hotel policies, brand training, safety procedures, and confidentiality standards. The role demands flexibility in scheduling, including night shifts, weekends, and holidays, and requires maintaining a professional appearance in accordance with uniform policies. This position not only requires technical proficiency with property management systems but also strong organizational and multitasking skills to thrive in a fast-paced environment.
In summary, at Staybridge Suites Anaheim, every team member contributes significantly to the mission of Soaring to Success. The Front Desk Agent is a cornerstone of this mission, providing guests with a seamless, memorable hospitality experience that fosters loyalty and satisfaction. This full-time role offers an exciting opportunity for individuals passionate about hospitality and dedicated to delivering excellence in guest service.
The Front Desk Agent at Staybridge Suites Anaheim plays a pivotal role in shaping the guest's first impression and overall experience. This position is considered the "Ground Control" of the hospitality experience, ensuring that every interaction, from arrival to departure, reflects the hotel’s Wings of Excellence standards. As the initial point of contact, the Front Desk Agent upholds the hotel’s commitment to hospitality by delivering professional, friendly, and efficient service. The role requires a strong guest-first attitude, embodying the brand values of ownership and accountability.
The Front Desk Agent is responsible for greeting guests with warmth and professionalism, managing check-in and check-out procedures efficiently and accurately. This includes handling reservations, processing payments, balancing cash and credit transactions, and assisting with group check-ins and same-day modifications. The agent also promotes hotel amenities and local attractions to enhance the guest experience. Communication and coordination with housekeeping, maintenance, and management are integral to this position to ensure room readiness and guest satisfaction.
Furthermore, the Front Desk Agent adheres strictly to hotel policies, brand training, safety procedures, and confidentiality standards. The role demands flexibility in scheduling, including night shifts, weekends, and holidays, and requires maintaining a professional appearance in accordance with uniform policies. This position not only requires technical proficiency with property management systems but also strong organizational and multitasking skills to thrive in a fast-paced environment.
In summary, at Staybridge Suites Anaheim, every team member contributes significantly to the mission of Soaring to Success. The Front Desk Agent is a cornerstone of this mission, providing guests with a seamless, memorable hospitality experience that fosters loyalty and satisfaction. This full-time role offers an exciting opportunity for individuals passionate about hospitality and dedicated to delivering excellence in guest service.
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of front desk or customer service experience
- Proficiency with PMS systems
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to multitask
- Flexibility to work nights, weekends, and holidays
- Maintain uniform and appearance standards
- Uphold confidentiality and comply with hotel policies
Job Qualifications
- High school diploma or equivalent required
- College coursework in hospitality preferred
- Minimum 1 year of front desk or customer service experience, hotel experience strongly preferred
- Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred)
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards
- Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- Promote hotel amenities, local attractions and programs to enhance the guest experience
- Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
- Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS)
- Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies
- Assist with same-day reservations, group check-ins, and modifications as needed
- Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals
- Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotel's SOP
- Respond promptly to calls, emails, and internal messages using approved communication systems
- Adhere to all Hotel's policies, brand training, and safety procedures
- Maintain a clean, organized, and professional front desk workspace at all times
- Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- Work flexible hours including nights, weekends, and holidays
- Maintain uniform and appearance standards at all times per the Hotels policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
