Front Desk Agent

St. Regis Hotels & Resorts is a distinguished luxury hotel brand known worldwide for its timeless glamour and cutting-edge hospitality. With over 50 prestigious hotels and resorts located in prime locations across the globe, St. Regis commits to delivering extraordinary guest experiences paired with impeccable service. The brand was founded with the debut of the St. Regis Hotel in New York by John Jacob Astor IV in the early 20th century and has carried forward a proud tradition of unyielding service excellence. Its hallmark is a service level that anticipates guest needs, delivered flawlessly by a team of warm hosts blending classic sophistication with modern sensibilities, including exclusive butler service. St. Regis promotes an inclusive workplace culture that values diversity, fosters equality, and champions opportunity for all employees. Being part of St. Regis means joining the broader Marriott International family, one of the largest and most reputable hospitality companies worldwide, providing employees access to a vast network, professional growth opportunities, and a vibrant, supportive community.

The role of a Guest Experience Expert at St. Regis in Atlanta, GA, is a dynamic, full-time, non-management position focused on creating exceptional, memorable stays for guests beyond just smooth check-ins and check-outs. Guest Experience Experts take the initiative to offer a wide array of guest services, guiding guests through their visit and responding proactively to their needs. This role demands employees who are empowered to act fluidly during each moment of the guest journey, balancing operational duties alongside addressing guest requests, completing reports, and sharing insights about local events and sites. The Guest Experience Expert is a crucial link in transforming routine guest interactions into meaningful, personalized experiences that enrich every visit. This position requires stamina and agility as it involves standing, sitting, and walking extensively, performing physical tasks such as moving, lifting, carrying, pushing, and placing objects under 10 pounds without assistance. Success in this role also hinges on a strong adherence to company guidelines, maintaining a safe working environment, protecting company assets, upholding quality standards, and ensuring professionalism through appearance, uniform, and communication.

Moreover, no prior supervisory experience or specialized licenses or certifications are required for this position. A high school diploma or equivalent General Educational Development certification is preferred but not mandatory. This position values individuals passionate about hospitality, dedicated to continuous learning, and motivated to contribute meaningfully to the guest experience and hotel operations. Working at St. Regis means becoming part of a team committed to exceptional service and sophisticated hospitality, where employees can thrive and grow while delivering the best to guests. This role offers a chance to work onsite at the prestigious 88 W Paces Ferry Rd NW location in Atlanta, Georgia, within an environment that encourages diversity, inclusion, and equal opportunity in line with Marriott International’s philosophy. Joining St. Regis offers not just a job but a career path filled with purpose, world-class training, and opportunities to connect with a global network of hospitality professionals.