Front Desk Agent

Sheraton Hotels & Resorts, part of Marriott International, is a globally recognized hospitality company with a rich heritage dating back to 1937. With over 400 communities worldwide, Sheraton has established itself as a premier hotel brand that creates welcoming environments and memorable experiences for guests. Located in vibrant Denver, Colorado, the Sheraton family offers a workplace that values diversity, inclusion, and the unique talents and backgrounds of its employees. This establishment is not only committed to operational excellence but also to creating a culture where associates feel valued and empowered to deliver outstanding guest experiences.

This full-time position at the Sheraton Denver Hotel falls under the Rooms & Guest Services Operations category and is based onsite at 1550 Court Place. The role is non-management and offers an hourly pay rate of $23.90. The schedule requires availability on weekdays, weekends, and all holidays, highlighting the need for flexibility in meeting guest service needs at any time. As an Expert in Guest Experience, the successful candidate will play a crucial role in enhancing the guest journey through proactive service initiatives. They are empowered to take initiative and handle a diverse array of responsibilities such as guiding guests during their stay, responding to requests efficiently, completing operational reports, and sharing highlights about local events and attractions. This all contributes to making each transaction and interaction an integral part of a memorable experience for guests.

Employees in this role are expected to maintain high standards of professionalism in appearance, communication, and conduct, while adhering to company policies on safety, confidentiality, and asset protection. The job entails being physically active, including standing and walking for extended periods, as well as lifting and moving objects weighing less than 10 pounds without assistance. The position demands a dedication to quality and attentiveness in all assigned tasks to ensure guest satisfaction and smooth hotel operations. There is no requirement for prior supervisory experience or special certification, making this an excellent opportunity for individuals seeking to grow within the hospitality industry.

Sheraton and Marriott International pride themselves on offering equal employment opportunities and fostering a workplace that celebrates cultural diversity. The company actively works to provide a safe, inclusive, and supportive environment where all associates can thrive and contribute to the brand's mission of connecting guests with meaningful experiences worldwide. Along with competitive wages, Marriott offers a comprehensive range of benefits designed to support employees and their families, enhance wellbeing, and assist in career development. By joining Sheraton Hotels & Resorts, candidates become part of a global team dedicated to excellence and hospitality.