Job Overview
Compensation
Hourly
Range $14.25 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Paid holidays
Job Description
Our client is a distinguished hotel committed to providing exceptional hospitality services to travelers from around the world. Renowned for its elegant accommodations and top-tier customer service, this hotel strives to create memorable experiences for every guest. With a prime location and an outstanding reputation within the hospitality industry, the establishment is dedicated to delivering the highest standards of comfort, professionalism, and personalized care to ensure guests feel welcomed and valued throughout their stay. The environment is dynamic and guest-focused, offering career growth opportunities for individuals passionate about hospitality and guest satisfaction. This position is a full-time role with competitive salary and benefits reflecting the importance of the responsibilities entrusted to the successful candidate.
The Front Desk Agent plays a crucial role acting as the first and last point of contact for hotel guests, ensuring their experience begins and ends on a positive note. This role involves welcoming and registering guests efficiently, addressing their inquiries, and assisting with special requests. The Front Desk Agent manages reservations, making changes and adjustments to bookings as needed to maximize occupancy and contribute to revenue goals. Integral to this role are hotel operator duties, which include handling telephone communications, directing calls, and providing concierge assistance to facilitate guest needs. The ideal candidate will possess excellent communication and interpersonal skills, a strong sense of responsibility, and the ability to remain calm and professional in a fast-paced environment. This position requires attentiveness, courteousness, and efficiency in service delivery to enhance guest satisfaction and foster repeat business. By providing outstanding guest services before arrival and during their stay, the Front Desk Agent ensures each guest experience is personalized and seamless, contributing directly to the hotel’s reputation and success.
The Front Desk Agent plays a crucial role acting as the first and last point of contact for hotel guests, ensuring their experience begins and ends on a positive note. This role involves welcoming and registering guests efficiently, addressing their inquiries, and assisting with special requests. The Front Desk Agent manages reservations, making changes and adjustments to bookings as needed to maximize occupancy and contribute to revenue goals. Integral to this role are hotel operator duties, which include handling telephone communications, directing calls, and providing concierge assistance to facilitate guest needs. The ideal candidate will possess excellent communication and interpersonal skills, a strong sense of responsibility, and the ability to remain calm and professional in a fast-paced environment. This position requires attentiveness, courteousness, and efficiency in service delivery to enhance guest satisfaction and foster repeat business. By providing outstanding guest services before arrival and during their stay, the Front Desk Agent ensures each guest experience is personalized and seamless, contributing directly to the hotel’s reputation and success.
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality or customer service preferred
- excellent communication skills
- basic computer knowledge
- ability to work flexible hours including weekends and holidays
- strong attention to detail
- professional appearance
Job Qualifications
- high school diploma or equivalent
- previous experience in hotel front desk or customer service role preferred
- strong communication skills
- proficiency in hotel management software
- ability to multitask and handle stressful situations
- excellent interpersonal and problem-solving abilities
Job Duties
- greet and register guests
- make and modify reservations
- perform hotel operator duties
- provide concierge assistance
- deliver courteous and efficient guest service
- settle guests accounts upon check-out
- maximize room revenue and occupancy
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
