Front Desk Agent

The Ritz-Carlton, located in Portland, Oregon, is a prestigious luxury hotel brand under the Marriott International portfolio, renowned globally for its exceptional standards of service and guest care. With over 100 award-winning hotels worldwide, The Ritz-Carlton is synonymous with unparalleled luxury hospitality, where every experience is crafted to leave a lasting memory. As a part of Marriott International, the company is deeply committed to fostering an inclusive and welcoming work environment that values diversity, equity, and respect for all employees. The organization actively promotes equal employment opportunities without discrimination based on disability, veteran status, or any other protected characteristics. The Ritz-Carlton's success is driven by a workplace culture that empowers its staff to be creative, kind, and compassionate, ensuring that every guest receives top-tier service and attention to detail.

This particular role is for a Full-Time, Non-Management position within the Rooms & Guest Services Operations category at the Portland location on 900 SW Washington Street. The core responsibility of this role is to serve as an Expert in Guest Experiences, focusing not only on facilitating smooth check-ins and check-outs but also on creating unique and memorable experiences tailored to each guest. Employees in this position take initiative in offering a wide array of services that assist and guide guests throughout their stay. They are empowered to be proactive and responsive, handling operational tasks, guest requests, reporting, and sharing insights about local events and attractions. The role demands a high level of engagement, including physical mobility such as standing, walking for extended periods, and performing light lifting or moving duties.

Beyond the daily operational duties, the position emphasizes adherence to the company’s gold standards — a foundational pillar that includes the employee promise, credo, and service values. These standards guide every action to ensure the guest experience is continuously elevated. Employees are expected to maintain professionalism in appearance, communication, and conduct while upholding confidentiality and protecting company assets. The job fosters pride and ownership in the work and team performance, with a focus on delivering luxury hospitality that makes guests feel valued and remembered. By joining The Ritz-Carlton, candidates become part of a global team recognized for setting the benchmark in luxury hotel service, gaining opportunities to grow personally and professionally in a supportive and dynamic environment.