Front Desk Agent

JW Marriott Peabody is part of the prestigious JW Marriott luxury brand under Marriott International, a globally recognized leader in hospitality known for its commitment to excellence, employee development, and exceptional guest experiences. Located at 8A Centennial Dr, Peabody, Massachusetts, this JW Marriott property combines elegant design with outstanding service in a setting that balances luxury and comfort. Marriott International prides itself on fostering a diverse and inclusive workplace that values the contributions and talents of all associates. This philosophy drives a culture where employees are empowered to grow, develop their skills, and find their best version while delivering unforgettable experiences to guests. The hotel offers a dynamic work environment with ample training opportunities, career growth, and a workplace dedicated to holistic well-being, ensuring associates feel supported and valued throughout their journey.

The role of a Guest Experience Expert at JW Marriott Peabody is critical to upholding the brand’s renowned reputation for hospitality. This full-time, non-management position focuses on creating unique and memorable experiences for guests beyond standard check-in and check-out processes. The Guest Experience Experts take initiative in guiding guests through various services throughout their stay, responding promptly to guest requests, assisting with operational tasks, and providing local recommendations to enhance the guest experience. These associates are empowered to be proactive, moving around the property as needed to address situations swiftly and efficiently.

Essential to this role is an understanding that successful execution of every task contributes to overall guest satisfaction and the smooth operation of the hotel. Physical activity is a part of the job, including standing, sitting, walking for extended periods, and handling items under 10 pounds. Guest Experience Experts must maintain professionalism in appearance, communication, and behavior while adhering to company policies, safety guidelines, and upholding confidentiality and company asset protection. Marriott values associates who are dependable, service-oriented, and possess the flexibility to meet the dynamic needs of guests and the business. The position offers competitive pay ranging from $22.35 to $23.85 per hour, reflecting the importance of this role within the guest services operations team.

Working at JW Marriott Peabody is an opportunity to be part of a global hospitality network that nurtures talent and embraces innovation while honoring a legacy of service established by founder J. Willard Marriott. Associates here enjoy a supportive and inclusive culture, participate in ongoing learning and recognition programs, and contribute to creating an extraordinary standard of service through what is known as The JW Treatment™. Joining this team means you'll start fulfilling your purpose, engage with incredible colleagues worldwide, and be empowered to achieve your personal and professional best in a luxury environment focused on guest wellness and satisfaction.