Front Desk Agent

HomeTowne Studios by RedRoof is a reputable leader in the extended stay hotel industry, recognized for delivering quality accommodations in a welcoming environment. Managing properties across 20 different states, HomeTowne Studios has built a solid reputation for catering to travelers seeking comfort, affordability, and convenience for longer stays. Since renovating many of its properties in 2018, the company remains committed to continuous improvement, enhancing both guest experiences and employee satisfaction. With a strong focus on service excellence and operational efficiency, HomeTowne Studios is dedicated to maintaining high standards that make their hotels a preferred choice among guests and a rewarding place for their employees to work. The company values its workforce and fosters a culture where employees are empowered, supported, and encouraged to grow their careers within the organization. As a management company, HomeTowne Studios strives to be the employer of choice, ensuring that where you choose to work is just as important as the work you do.

We are currently seeking a Front Desk Agent/Night Attendant to join our team, offering a starting wage between $18 - $19 per hour, depending on experience. This role is critical in providing outstanding customer service, ensuring smooth operations during night shifts, and being the face of the hotel to our guests. The Front Desk Agent/Night Attendant will be responsible for welcoming guests with a friendly demeanor, handling reservations, conducting check-ins and check-outs, and performing cashier transactions accurately. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Maintaining confidentiality of guest information and hotel data is paramount. Additionally, the role involves collaborating closely with housekeeping and maintenance teams to manage room statuses and uphold the quality standards of the hotel. The ideal candidate will have previous customer service experience, basic office skills including math and computer proficiency, and the ability to communicate effectively in English both verbally and in writing.

Joining HomeTowne Studios means becoming part of a team where career growth opportunities are actively supported, and employees benefit from competitive pay and comprehensive benefits packages. These benefits include health insurance with employee contributions starting as low as $54 for individuals and $297 for families per semi-monthly payroll period, dental and vision coverage, employer-paid life insurance, paid time off, and a 401(k) plan with employer match. If you are a motivated, customer-oriented individual looking to grow professionally within a dynamic extended stay hotel environment, we invite you to consider this exciting opportunity to be a part of HomeTowne Studios’ success.