Front Desk Agent

Loma Linda, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $17.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible scheduling

Job Description

Candlewood Suites Loma Linda is a welcoming extended-stay hotel known for providing guests with a comfortable, home-like environment while traveling. As part of the Candlewood Suites brand under the InterContinental Hotels Group (IHG), this establishment emphasizes hospitality excellence, professionalism, and guest satisfaction. The hotel offers spacious suites equipped with convenient amenities designed to cater to both business travelers and families looking for a comfortable, convenient, and hassle-free stay. Located in a dynamic area, Candlewood Suites Loma Linda combines convenience and comfort, ensuring every guest feels valued and at ease throughout their stay.

The Front Desk Agent role at Candlewood Suites Loma Linda is a pivotal position, serving as the very first point of contact between guests and the hotel. This role demands a strong commitment to delivering a superior guest experience that reflects the brand’s Wings of Excellence standards. The Front Desk Agent acts as the ground control for the guest’s journey, managing arrivals, departures, and all associated services seamlessly. This includes greeting guests warmly, checking them in and out efficiently, resolving any guest concerns with empathy, and providing helpful information about the hotel’s amenities and local attractions.

The position requires exceptional communication and organizational skills, along with a professional and approachable demeanor. The agent must balance multiple responsibilities such as managing reservation systems, handling financial transactions accurately, and maintaining clear coordination with other hotel departments including housekeeping and maintenance. Ensuring confidentiality of guest information and adherence to all brand policies and safety procedures is also critical. The schedule for this role is flexible, requiring availability during nights, weekends, and holidays, reflecting the round-the-clock nature of hotel hospitality services.

Working as a Front Desk Agent at Candlewood Suites Loma Linda means becoming an integral part of a dedicated team that is passionate about hospitality and guest service excellence. The hotel fosters a culture based on ownership, accountability, and guest-first values. Employees are expected to maintain a professional appearance and uphold the highest standards of service at all times. This role offers opportunities for personal and professional growth within the hospitality industry and is best suited for individuals who thrive in a fast-paced, customer-centered environment where no two days are the same.

Those interested in joining Candlewood Suites Loma Linda as a Front Desk Agent can expect to develop a wide range of skills related to customer service, property management systems, conflict resolution, and teamwork. The opportunity to work with a respected brand like IHG adds significant value to one’s career, providing a strong foundation for advancement. The hotel encourages applicants who possess a passion for hospitality and a commitment to delivering memorable guest experiences to apply and become part of a thriving, supportive community.

Job Requirements

High school diploma or equivalent
Minimum 1 year of experience in front desk or customer service, preferably in a hotel setting
Proficiency with property management systems (PMS)
Strong communication skills
Excellent organizational skills
Ability to multitask effectively
Flexibility to work nights, weekends, and holidays

Job Qualifications

High school diploma or equivalent
College coursework in hospitality preferred
Minimum 1 year of front desk or customer service experience, hotel experience strongly preferred
Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred)
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment while maintaining composure and professionalism

Job Duties

Greet all guests with warmth and professionalism upon arrival and departure
Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards
Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
Promote hotel amenities, local attractions and programs to enhance the guest experience
Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS)
Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies
Assist with same-day reservations, group check-ins, and modifications as needed
Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals
Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotel's SOP
Respond promptly to calls, emails, and internal messages using approved communication systems
Adhere to all Hotel's policies, brand training, and safety procedures
Maintain a clean, organized, and professional front desk workspace at all times
Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
Maintain uniform and appearance standards per Hotel policy
Be available to work flexible shifts including nights, weekends, and holidays