Front Desk Agent

Evergreen is a well-established hospitality company dedicated to providing exceptional guest experiences through its wide range of services and accommodations. Known for its commitment to quality and customer satisfaction, Evergreen operates in a vibrant and competitive industry where attention to detail and guest engagement are paramount. The company prides itself on fostering a positive work environment that encourages growth, teamwork, and professional development among its employees. As a key player in the hospitality sector, Evergreen continually invests in innovative solutions and staff training to maintain its high standards and respond effectively to the evolving needs of its clientele.

The role offered is a Front Desk Associate position, critical to the smooth functioning of daily hotel operations. This full-time position requires working shifts primarily between 2pm and 11pm, including weekends, ensuring continuous support for guests during peak operational hours. The Front Desk Associate is responsible for managing the front desk duties which include checking guests in and out, assigning rooms, handling phone calls, and preparing shift and contingency reports. This role demands a strong customer service orientation and an outgoing personality to interact effectively with guests and colleagues.

The associate will also be tasked with greeting guests warmly, responding to inquiries, and ensuring guest satisfaction throughout their stay. Additionally, this role requires adherence to company policies, maintaining professional appearance as per Evergreen’s uniform policy, and upholding personal cleanliness standards. The ability to sit or stand for extended shifts of up to eight hours and work independently is essential. Basic keyboarding skills are necessary to perform the administrative functions efficiently. This position offers a meaningful opportunity for individuals who enjoy dynamic customer-facing roles and thrive in a fast-paced hospitality environment.