Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee wellness programs
Job Description
Hotel Drover is a distinguished Autograph Collection hotel nestled in the historic Fort Worth Stockyards, inspired by the pioneering and rugged spirit of the American West. Celebrating the legacy of the cowboys who once drove cattle across the plains, Hotel Drover embodies true Texas hospitality and delivers a unique guest experience deeply rooted in the region's history and culture. The hotel takes pride in its heritage and commitment to a warm, welcoming atmosphere, inviting guests to enjoy the simple pleasures of life with a firm handshake and a genuine spirit of Southern hospitality. Positioned as an exceptional destination within Fort Worth, Hotel Drover combines modern comfort with an authentic Western ambiance to offer guests a memorable stay that honors tradition and embraces community values.
The Front Desk Agent role at Hotel Drover is vital in ensuring every guest receives legendary hospitality from the moment they arrive until their departure. This position demands an individual passionate about delivering exceptional guest service, providing seamless check-in and check-out experiences, and anticipating guest needs in a friendly and professional manner. The Front Desk Agent acts as an ambassador of the hotel's values and culture, representing the heart and soul of the Fort Worth Stockyards through their daily interactions with guests and team members. This role is perfect for someone who thrives in a fast-paced, guest-centric environment and is motivated by creating meaningful experiences that make guests feel at home. The successful candidate will work collaboratively with all departments to ensure smooth operations and uphold the impeccable standards of the hotel. Additionally, they will be responsible for handling reservations, payments, and inquiries efficiently while maintaining accuracy and discretion. The position requires a flexible schedule, excellent communication skills, and a dedication to embodying the hotel’s core values which include integrity, innovation, warmth, intentionality, respect, and curiosity. By joining Hotel Drover as a Front Desk Agent, you become part of a team that is committed to preserving the legacy of Texas hospitality and delivering an extraordinary experience that guests will cherish and remember. This is an opportunity to work in an iconic setting, surrounded by rich history and a vibrant community, while advancing your career in the hospitality industry in a role that balances tradition with modern service excellence.
The Front Desk Agent role at Hotel Drover is vital in ensuring every guest receives legendary hospitality from the moment they arrive until their departure. This position demands an individual passionate about delivering exceptional guest service, providing seamless check-in and check-out experiences, and anticipating guest needs in a friendly and professional manner. The Front Desk Agent acts as an ambassador of the hotel's values and culture, representing the heart and soul of the Fort Worth Stockyards through their daily interactions with guests and team members. This role is perfect for someone who thrives in a fast-paced, guest-centric environment and is motivated by creating meaningful experiences that make guests feel at home. The successful candidate will work collaboratively with all departments to ensure smooth operations and uphold the impeccable standards of the hotel. Additionally, they will be responsible for handling reservations, payments, and inquiries efficiently while maintaining accuracy and discretion. The position requires a flexible schedule, excellent communication skills, and a dedication to embodying the hotel’s core values which include integrity, innovation, warmth, intentionality, respect, and curiosity. By joining Hotel Drover as a Front Desk Agent, you become part of a team that is committed to preserving the legacy of Texas hospitality and delivering an extraordinary experience that guests will cherish and remember. This is an opportunity to work in an iconic setting, surrounded by rich history and a vibrant community, while advancing your career in the hospitality industry in a role that balances tradition with modern service excellence.
Job Requirements
- Ability to communicate clearly, professionally, and respectfully in person and over the phone
- Ability to obtain and maintain a current TABC Certification prior to beginning the job
- Flexible schedule with availability to work evenings, weekends, and holidays
- Strong interpersonal skills with a passion for collaboration and delivering guest-focused service
- Strong organizational and multitasking skills, with the ability to stay calm in stressful situations
Job Qualifications
- Ability to communicate clearly, professionally, and respectfully in person and over the phone
- Ability to obtain and maintain a current TABC Certification prior to beginning the job
- Flexible schedule with availability to work evenings, weekends, and holidays
- Strong interpersonal skills with a passion for collaboration and delivering guest-focused service
- Strong organizational and multitasking skills, with the ability to stay calm in stressful situations
- Embody Hotel Drover's Core Values including Hit the Mark Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious
- Previous hotel or hospitality experience preferred
- Strong written and verbal communication skills preferred
- Experience with Opera PMS, Marriott MGS, and Bonvoy preferred
- Knowledge of Fort Worth and the surrounding DFW metroplex preferred
- Detail-oriented with strong problem-solving abilities preferred
Job Duties
- Welcome guests with warmth, professionalism, and genuine Texas hospitality during check-in, check-out, and throughout their stay
- Process reservations, registrations, payments, and room assignments accurately and efficiently
- Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution and appropriate follow-up
- Use up-selling and cross-selling techniques to maximize room revenue while enhancing the guest experience
- Balance all cash, check, and credit card accounts through verification
- Maintain a polished and professional image through appearance, dress, and communication
- Partner with all hotel departments to anticipate guest needs and ensure seamless service
- Complete daily reports, logs, and shift handovers accurately
- Adhere to all company policies, procedures, and safety standards, protecting company assets and maintaining confidentiality
- Perform all other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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