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Front Desk Agent

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $13.25 - $16.75
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Next Day Pay
Employee assistance program
vacation days
Personal Days
Holiday pay

Job Description

Residence Inn Dayton by Marriott Beavercreek is an established hotel brand recognized globally under the Marriott umbrella. The hotel is strategically located near significant landmarks such as Wright Patterson Air Force Base, Wright State University, and various local shopping and dining venues, positioning it as a prime accommodation choice for both business travelers and vacationing families. Known for its warm, welcoming environment and personalized guest experiences, the Residence Inn Dayton Beavercreek has earned recognition and awards from the Ohio Lodging Association. The hotel prides itself on creating an atmosphere where guests feel valued and comfortable, supported by a dedicated team that shares a passion for hospitality. Working at the Residence Inn means being part of a supportive, team-oriented culture with opportunities for professional growth, continuous training, and career advancement within the Marriott brand.

The role of a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent at Residence Inn Dayton Beavercreek offers a unique opportunity to be at the forefront of hospitality services. This position involves providing outstanding customer service from the moment guests arrive for check-in until their departure during check-out. The role is ideal for individuals who enjoy interacting with diverse guests, including business professionals and families from various backgrounds. Employees play a crucial role in managing reservations, handling payment processing, and addressing guest inquiries and concerns with professionalism and care. Additionally, these agents coordinate with other hotel departments such as housekeeping and maintenance to ensure guest satisfaction is upheld at all times. Working in this role not only hones communication and problem-solving skills but also provides exposure to the operation of a high-quality hotel environment. The position includes benefits such as next-day pay, vacation and personal days, holiday pay, and exclusive hotel and dining discounts. There is also access to professional development through online training courses and additional support programs such as an employee assistance program, jury duty leave, and bereavement leave. Candidates should be prepared for flexible scheduling, including weekends and holidays, which is typical in the hospitality industry.

Job Requirements

  • High school diploma or equivalent
  • Previous customer-facing experience in hospitality, retail, or food service
  • Strong interpersonal skills
  • Proficient with computers and reservation or property management software
  • Excellent verbal and written communication skills
  • Ability to manage guest complaints calmly and effectively
  • Experience multitasking with phone, reservations, and guest assistance
  • Availability to work weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality, retail, or food service
  • Strong interpersonal skills
  • Familiarity with reservation or property management systems
  • Strong verbal and written communication skills
  • Experience handling guest complaints or conflicts
  • Ability to multitask in a fast-paced environment
  • Hospitality or front desk experience preferred
  • Experience working irregular hours such as evenings, weekends, or holidays

Job Duties

  • Guest check-in and check-out
  • Reservations management
  • Customer service
  • Payment processing
  • Communication hub
  • Providing information
  • Problem-solving
  • Maintaining records
  • Promoting hotel services
  • Ensuring security

Job Criteria

Experience

Mid Level (3-7 years)


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